Client Services -Vice President -Hedge Funds

The Citco Group Limited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Citco, a market leader in fund administration, invites a Client Services Senior Manager to join the Single Manager team. You will build professional relationships with clients, coordinate SLAs, and drive cross‑functional communication to deliver seamless service.

You will develop understanding of Citco's product offerings, manage client profitability, and organize risk reviews and due diligence. The role emphasizes leadership, strategic communication, and attentive client service.

Qualifications

• University degree in a relevant discipline with 5+ years in financial services.
• 2+ years formal people management/leadership experience.
• Interest in financial markets and hedge fund industry.
• Demonstrated leadership with strong communication skills.
• Analytical with focus on accounting processes and allocations.
• Proficiency in MS Office (Excel, PowerPoint) and Outlook.

Responsibilities

• Establish professional relationships with clients and key parties; negotiate SLAs.
• Communicate client requests across Citco functions to enable effective messaging.
• Develop understanding of Citco product/service propositions.
• Coordinate client integrations and launches; monitor SLAs.
• Review profitability and accounts receivable; address negative trends.
• Prepare periodic board reports and KPI scorecards.

Skills

Leadership

Client relations

Communication

Financial services

Analytical skills

MS Office

Education

University degree

Tools

CRM tools

Job description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of ourClient Services Single Managerteam,you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Roles and Responsibilities:

• You will establish professional relationships with clients and other key internal/external parties as required Drive strategic communication with clients and negotiate service level agreements (SLA)
• Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
• Develop a broad understanding of Citco business lines and associated product/service propositions
• Understand clients’ technology, operational infrastructure, fund structure and business vision
• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services
• Drive the coordination of new client integrations and existing client launches
• Monitor and manage client SLAs and operational deliverables
• Review client profitability & accounts receivables and address negative trends
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, co-ordinate and communicate incident resolution as necessary
• Participate and organize operational due diligence reviews and client visits
• Compile periodic board reports, Key Performance Indicators and scorecards for clients
• Carry out periodic risk assessments and peer reviews of clients
• Actively maintain client status, commentary and client updates oninternal CRM tools

About You:

• You have auniversity degree in a relevant discipline and a ideally 5+ years related work experience in the financial serviced industry, preferably within a hedge fund administrator and/or investment companies
• 2+ years formal people management/ leadership experience
• You have aproven interest in the financial markets and hedge fund industry
• Demonstrated leadership experience coupled with superior communication skills
• Highly analytical with strong attributes on business processes, Accounting and allocation systems
• Proficiency in Microsoft Office (especially Excel & PowerPoint) and Outlook

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.