Vice President, Client Service - APAC/Vietnam

Bny Mellon; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

BNY Mellon in Singapore seeks a Vice President, Client Service for Vietnam to lead strategic client service and act as the senior escalation point for Vietnam-based Premium clients.

You will collaborate with APAC teams across Product, Operations, Technology, Implementation, and Sales to deliver exceptional client experiences, drive service reviews, and advance digital enablement in transaction banking.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 10+ years of relevant product/financial experience in banking or client service.
• Fluent in business Vietnamese, written and conversational.
• Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
• Possess excellent interpersonal skills and positive attitude.
• Strong analytical skills and detail-oriented. Consultancy or data analytics skills are added advantage to manage transformation initiatives.

Responsibilities

• Lead strategic client service for Vietnam, serving as the senior escalation point and driving executive-level communications, Service Reviews aligned to SLAs and client outcomes.
• Manage Premium clients based in Vietnam to elevate the client experience for a differentiated service with consultative approach for this client segment.
• Conduct regular client calls to strengthen relationships, understand client needs, and act as a trusted advisor in delivering service excellence.
• Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
• Orchestrate cross-functional partnerships and regional coverage (APAC), collaborating with Product, Operations, Technology, Implementation, and Sales to streamline end-to-end client journeys and standardize best practices.
• Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
• Drives and plans service initiatives such as Service Account Plan and Service Reviews
• Champion digital enablement and process transformation across transaction banking (FX, Payments, Trade Finance, Cash Management), increasing STP, reducing defects, and improving turnaround times.

Skills

Vietnamese (business)

Interpersonal skills

Analytical skills

Consulting or data analytics

Education

Bachelor's degree

Job description

BNY Mellon in Singapore seeks a Vice President, Client Service for Vietnam to lead strategic client service and act as the senior escalation point for Vietnam-based Premium clients.

You will collaborate with APAC teams across Product, Operations, Technology, Implementation, and Sales to deliver exceptional client experiences, drive service reviews, and advance digital enablement in transaction banking.