Venue Operations Manager

IMBA GLOBAL PTE. LTD.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

IMBA GLOBAL PTE. LTD. in Singapore seeks a Venue Operations Manager to lead the overall operational management and strategic leadership of the venue, ensuring safety, performance and readiness for revenue-generating events and exhibitions.

The role spans daily venue operations, events, facilities management, guest experience, and coordination with contractors and stakeholders to deliver consistent high standards.

Responsabilités

• Lead the day-to-day operation of the venue and ensure smooth, professional delivery.
• Establish and maintain SOPs, policies and emergency procedures.
• Oversee opening, closing, inspections and operational readiness.
• Monitor venue performance, KPIs, manpower and service standards.
• Identify operational risks and implement corrective actions.
• Ensure compliance with safety, licensing and operational requirements.
• Plan and execute corporate events, private functions and exhibitions.
• Coordinate with event organisers, contractors and internal teams.
• Oversee facilities management, M&E, HVAC, electrical, AV and cleaning.

Description du poste

Position Overview

The Venue Operations Manager is responsible for the overall operational management, performance, safety and commercial readiness of the venue. The role provides strategic and hands‑on leadership across daily venue operations, events, facilities management, guest experience, technical operations, contractors, maintenance and stakeholder coordination.

The position ensures that the venue operates safely, efficiently and to a consistently high standard while supporting revenue generation, private events, exhibitions and other commercial activities.

Key Responsibilities

1. 1. Venue Operations & Management
   Lead the day‑to‑day operation of the venue and ensure smooth, efficient and professional delivery.
   Establish and maintain operational standards, SOPs, policies and emergency procedures.
   Oversee opening, closing, daily inspections and operational readiness.
   Monitor venue performance, operational KPIs, manpower deployment and service standards.
   Identify operational risks and implement corrective and preventive measures.
   Ensure the venue remains compliant with applicable statutory, safety and operational requirements.
2. 2. Events & Commercial Operations
   Lead operational planning and execution for corporate events, private functions, exhibitions, launches and special events.
   Coordinate with event organisers, production companies, contractors and internal departments from planning through dismantling.
   Review event proposals, layouts, load‑in/load‑out plans, technical requirements and operational risks.
   Ensure event activities comply with venue rules, safety requirements and approved operating conditions.
   Support the commercial team in maximising venue utilisation and revenue opportunities.
   Ensure event‑related reinstatement, damage recovery, deposits and performance bonds are properly managed.
3. 3. Facilities & Technical Operations
   Oversee the performance of facilities management, M&E, HVAC, electrical, lighting, AV, security, cleaning and other building services.
   Manage contractors and service providers to ensure agreed service levels, maintenance schedules and response times are achieved.
   Monitor defects, preventive maintenance and corrective works.
   Ensure proper handover, documentation and maintenance records for venue systems and equipment.
   Coordinate with landlords, building management, consultants, main contractors and specialist contractors on technical and operational matters.
4. 4. Health, Safety & Risk Management
   Maintain a strong safety culture across all venue operations.
   Ensure risk assessments, method statements, permits-to-work and safety procedures are properly implemented.
   Lead operational response to incidents, emergencies and business disruptions.
   Coordinate emergency preparedness, evacuation procedures and drills.
   Ensure contractors, vendors and event organisers comply with venue safety requirements.
   Investigate incidents and implement appropriate corrective actions.
5. 5 . Manpower & Team Leadership
   Lead, develop and manage the venue operations team.
   Establish manpower requirements, duty rosters and operational coverage.
   Set performance objectives and conduct regular performance reviews.
   Develop staff training programmes covering operations, safety, customer service and emergency response.
   Build a culture of accountability, teamwork and continuous improvement.
6. 6. Contractor & Stakeholder Management
   Manage relationships with landlords, government agencies, consultants, contractors, vendors and strategic partners.
   Coordinate with relevant stakeholders on venue approvals, access, utilities, maintenance and event requirements.
   Review contractor performance and commercial proposals.
   Ensure contractors deliver works according to agreed scope, quality, cost and schedule.
   Escalate critical operational and contractual matters to senior management.
7. 7. Budget & Cost Management
   Prepare and manage the venue operations budget.
   Monitor operational expenditure, utilities, maintenance and manpower costs.
   Identify opportunities for cost optimisation without compromising safety, quality or guest experience.
   Review quotations, contracts and service agreements.
   Track operational costs associated with events and recover applicable costs from clients or contractors.
8. 8. Compliance & Documentation
   Ensure venue operations comply with applicable legislation, licence conditions, authority requirements and landlord requirements.
   Maintain accurate operational records, inspection reports, maintenance records and incident reports.
   Ensure drawings, certificates, permits, SOPs and technical documentation are properly maintained.
   Support audits, inspections and authority submissions when required.
9. 9. Business Continuity & Crisis Management
   Develop and maintain contingency plans for power failures, equipment breakdowns, technical failures, severe weather, security incidents and other operational disruptions.
   Lead the venue's operational response during major i