ASSISTANT OPERATION MANAGER

PASSION INDUSTRIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

PASSION INDUSTRIES PTE. LTD. is seeking an experienced Operations Manager to oversee daily livehouse operations, ensuring the venue runs smoothly, safely and efficiently.

The role coordinates front-of-house, service teams, performers, security and housekeeping, while maintaining high guest experience in a fast-paced entertainment setting. You will implement procedures, schedule staff, monitor safety standards and report to management.

Qualifications

• Prior experience managing operations in live venues or hospitality.
• Strong leadership and staff scheduling skills.
• Ability to resolve issues independently in a fast-paced environment.

Responsibilities

• Oversee daily venue operations and ensure smooth coordination between departments.
• Manage opening, operating and closing procedures.
• Coordinate front-of-house, reception, service, security, housekeeping and other operational teams.
• Ensure adequate manpower deployment and operational readiness for each shift.
• Monitor customer service standards and overall guest experience.
• Handle operational issues, customer escalations and incidents professionally.
• Coordinate with F&B, kitchen, entertainment, stage and technical teams.
• Ensure venue cleanliness, safety and operational standards are maintained.
• Assist with staff scheduling, attendance and manpower planning.
• Monitor compliance with internal procedures, safety requirements and applicable regulations.
• Coordinate maintenance, contractors and operational suppliers where necessary.
• Support events, private functions and special programmes.
• Prepare operational reports and recommend improvements to management.
• Perform other operational duties as required by management.

Skills

Operations management

Hospitality

Job description

Operations Manager

We are looking for an experienced and hands-on Operations Manager to oversee the day-to-day operations of our livehouse and ensure the venue operates smoothly, safely and efficiently.

The Operations Manager will coordinate front-of-house operations, service teams, performers, security, housekeeping and other operational functions. The successful candidate should be comfortable working in a fast-paced entertainment and hospitality environment and capable of resolving operational issues independently.

Key Responsibilities

• Oversee daily venue operations and ensure smooth coordination between departments
• Manage opening, operating and closing procedures
• Coordinate front-of-house, reception, service, security, housekeeping and other operational teams
• Ensure adequate manpower deployment and operational readiness for each shift
• Monitor customer service standards and overall guest experience
• Handle operational issues, customer escalations and incidents professionally
• Coordinate with F&B, kitchen, entertainment, stage and technical teams
• Ensure venue cleanliness, safety and operational standards are maintained
• Assist with staff scheduling, attendance and manpower planning
• Monitor compliance with internal procedures, safety requirements and applicable regulations
• Coordinate maintenance, contractors and operational suppliers where necessary
• Support events, private functions and special programmes
• Prepare operational reports and recommend improvements to management
• Perform other operational duties as required by management