UX Service Designer: Shape End-to-End Digital Services

Ernst & Young Solutions LLP

Singapore

On-site

SGD 70,000 - 110,000

Full time

9 days ago

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Job summary

EY is seeking an experienced UX Service Designer in Singapore to shape digital experiences across complex transformation programmes. You will work at the intersection of users, business and technology, translating insights into practical service concepts and end-to-end journeys.

Responsibilities include facilitating workshops, conducting research, creating journeys and prototypes with Figma, FigJam and Miro, and collaborating with cross-functional teams to deliver desirable, feasible and

Qualifications

Bachelor's degree or equivalent professional experience in design, HCI, service design or related field.
Experience in UX design, service design, or human-centred design.
Strong user-research and workshop-facilitation skills.
Hands-on experience creating journeys, service blueprints, user flows and wireframes.

Responsibilities

Plan and facilitate discovery, ideation, co-creation and stakeholder workshops.
Conduct user research, interviews and contextual inquiry to understand user needs.
Design journeys, service blueprints, personas and experience maps.
Translate research into practical service concepts and flows.
Develop information architectures and wireframes with tools like Figma, FigJam and Miro.
Plan usability testing and implement findings to improve designs.
Apply accessibility and WCAG principles throughout the design process.
Collaborate with product owners, architects and developers to ensure feasible designs.
Apply design systems and reusable patterns for consistency.
Present concepts and recommendations to clients and senior stakeholders.
Lead defined UX and service-design workstreams from discovery to implementation.