UX Service Designer (SA), Technology Consulting

EY; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

EY is seeking a skilled UX Service Designer to join our team in Singapore. You will work at the intersection of users, business, and technology to redesign end-to-end services and translate insights into practical digital experiences.

You will plan workshops, conduct user research, design journeys and blueprints, and develop interactive prototypes using Figma, FigJam and Miro. Collaboration with product owners and engineers is essential to deliver feasible, accessible solutions.

Qualifications

• Bachelor’s degree or equivalent professional experience in design, HCI, service design or related field.
• Strong user-research and workshop facilitation skills.
• Hands-on experience creating journeys, service blueprints, user flows, wireframes and interactive prototypes.
• Working knowledge of Figma and collaborative tools such as FigJam or Miro.
• Experience with usability testing, accessibility, inclusive design and design systems.
• Understanding of end-to-end service design beyond UI design, including people, processes, technology and operations.
• Ability to translate user needs into actionable designs and work with business and tech teams.
• Strong stakeholder management, presentation and communication skills.
• Experience in Agile, multidisciplinary delivery teams.
• Ability to lead design activities in ambiguous environments.
• Experience in consulting or enterprise digital transformation is a plus.

Responsibilities

• Plan and facilitate discovery, ideation, co-creation and workshops.
• Conduct user research, interviews and contextual inquiries to understand needs and pain points.
• Design current and future-state journeys, service blueprints, personas and experience maps.
• Translate research into practical service concepts and UX requirements.
• Develop information architectures, wireframes and interactive prototypes (Figma/FigJam/Miro).
• Plan and conduct usability testing; apply findings to improve designs.
• Apply accessibility and WCAG principles throughout the design process.
• Collaborate with product owners, analysts, architects, developers and testers.
• Apply design systems and reusable patterns for consistency.
• Use data and research to support design decisions; present to clients/stakeholders.
• Lead defined UX/workstreams from discovery to implementation.
• Contribute to proposals and reusable design assets.
• Explore AI-enabled tools to enhance research, design and delivery.

Skills

User research

Workshop facilitation

Service design

User journeys

Wireframes

Prototyping

Figma

FigJam

Miro

Accessibility

Design systems

Stakeholder management

Agile delivery

Communication

Education

Bachelor’s degree in design / HCI / Service Design

Tools

Figma

FigJam

Miro

Adobe Creative Cloud

Job description

Location:

Other locations: Primary Location Only

Requisition ID: 1759146

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you?

Join EY and shape your future with confidence.

The Opportunity:

At EY, we help clients design and deliver digital services that create better experiences for users while achieving meaningful business outcomes.
We are looking for an experienced UX Service Designer to join our team and work on complex digital transformation programmes. You will work at the intersection of users, business and technology, helping clients understand user needs, redesign end-to-end services, and translate insights into practical digital experiences that can be successfully delivered.

Key Responsibilities:

• Plan and facilitate discovery, ideation, co-creation and stakeholder workshops.
  
• Conduct user research, interviews and contextual inquiry to understand user needs, behaviours and pain points.
  
• Design current and future-state customer and employee journeys, service blueprints, personas, experience maps and process flows.
  
• Translate research and business needs into practical service concepts, user flows, requirements and experience designs.
  
• Develop information architectures, wireframes and interactive prototypes using tools such as Figma, FigJam and Miro.
  
• Plan and conduct usability testing and use findings to continuously improve designs.
  
• Apply accessibility, inclusive-design and WCAG principles throughout the design process.
  
• Work closely with product owners, business analysts, architects, developers and testers to ensure designs are desirable, feasible and implementable.
  
• Apply design systems and reusable patterns to create consistent digital experiences.
  
• Use data and research evidence to support design decisions and recommendations.
  
• Present concepts, research findings and recommendations to clients and senior stakeholders.
  
• Lead defined UX and service-design workstreams from discovery through implementation.
  
• Contribute to proposals, client presentations and reusable design methods and assets.
  
• Explore appropriate use of AI-enabled tools to improve research, design and delivery activities.

To qualify for the role, you will need:

• Bachelor’s degree in design, Interaction Design, Human-Computer Interaction, Service Design, Product Design, Business, Information Systems, or another relevant discipline, or equivalent relevant professional experience.
• Strong user-research and workshop-facilitation skills.
  
• Hands-on experience creating journeys, service blueprints, user flows, wireframes and interactive prototypes.
  
• Strong working knowledge of Figma and collaborative tools such as FigJam or Miro.
  
• Experience with usability testing, accessibility, inclusive design and design systems.
  
• Understanding of end-to-end service design beyond visual or UI design, including people, processes, technology and operational considerations.
  
• Ability to translate user needs and research findings into actionable designs and work effectively with business and technology teams.
  
• Strong stakeholder-management, presentation and communication skills.
  
• Experience working in Agile, multidisciplinary delivery teams.
  
• Ability to independently structure and lead design activities in ambiguous or complex environments.
• Experience in consulting, enterprise or public-sector digital transformation, information architecture, Adobe Creative Cloud and AI-enabled design or delivery would be advantageous.

What We Look For:

You are a collaborative and pragmatic designer who is curious about how the entire service works, not just how the interface looks.

You are comfortable moving from research and discovery through service design, prototyping, testing and implementation, and working alongside clients, business teams and engineers to turn user needs into digital services that work in the real world.

Join EY and help shape the next generation of user-centred digital services.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.