Designer (Enterprise Singapore)

Hard Problems; Singapore; Híbrido; SGD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Hard Problems in Singapore is seeking a UX/Product/Service Designer embedded with Enterprise Singapore to improve ESIMS processes. You will conduct user research, map service journeys, and create flows, wireframes, and prototypes for enterprise workflows.

You will ensure accessibility, work with product managers and engineers, and advocate for user needs across the product lifecycle in a government digital services context.

Formación

• Conduct user research including interviews, usability studies, contextual inquiries, and discovery workshops.
• Synthesize research findings into actionable insights to inform product decisions.
• Map and redesign end-to-end service journeys; create service blueprints to simplify processes.
• Create user flows, wireframes, prototypes, and interaction designs for complex case management.
• Ensure design consistency across ESIMS using design standards and systems.
• Collaborate with Product Managers and developers to refine requirements and solutions.
• Champion accessibility and government digital service standards; ensure usability improvements.
• Use qualitative and quantitative feedback to evaluate implemented solutions.

Responsabilidades

• Conduct user research including interviews, usability studies, and workshops.
• Synthesize findings into actionable product insights and advocate for user needs.
• Map and redesign service journeys; produce blueprints and identify process improvements.
• Create user flows, wireframes, prototypes, and interaction designs for complex workflows.
• Ensure ESIMS design consistency using established design systems.
• Collaborate with Product Managers and engineers to refine requirements and solutions.
• Champion accessibility and inclusive design; ensure compliance with standards.
• Leverage feedback to drive continuous product improvement.

Conocimientos

User research

Usability testing

Workshop facilitation

Communication skills

Stakeholder engagement

Design validation

Product team collaboration

Educación

Bachelor's degree in HCI/Design/Psychology/Information Systems/Industrial Design

Herramientas

Figma

Prototyping tools

Descripción del empleo

The role

This Designer role is embedded with Enterprise Singapore, working on ESIMS (Enterprise Singapore's integrated management system). You would work across grants, tax incentive, and loan administration processes, collaborating closely with Product Managers, software engineers, and stakeholders to improve complex enterprise workflows and digital services.

What you would do

• Conduct user research including interviews, usability studies, contextual inquiries, and discovery workshops to understand the needs of enterprises, officers, and scheme administrators.
• Synthesise research findings into actionable insights that inform product decisions and advocate for user needs throughout the product development lifecycle.
• Map and redesign end-to-end service journeys, produce service blueprints, and identify opportunities to simplify processes and reduce user effort.
• Create user flows, wireframes, prototypes, and interaction designs for complex case management and workflow-driven applications.
• Ensure design consistency across ESIMS using design standards, reusable patterns, and established design systems.
• Work with Product Managers to shape product strategy and roadmap priorities, and collaborate with developers to refine requirements and solution designs.
• Champion accessibility, inclusive design, and usability best practices, and ensure solutions comply with government digital service standards.
• Use qualitative and quantitative feedback to evaluate implemented solutions and drive continuous improvement.

What they are looking for

• Bachelor's degree in Human-Computer Interaction, Design, Psychology, Information Systems, Industrial Design, or a related discipline.
• At least 3 years of experience in UX Design, Product Design, or Service Design.
• Strong portfolio demonstrating user-centred design and problem-solving capabilities.
• Experience conducting user research, usability testing, and design validation.
• Experience designing enterprise systems, workflow applications, or digital services.
• Experience working in product teams alongside Product Managers and software engineers.
• Proficiency in Figma and modern design and prototyping tools.
• Experience producing wireframes, user journeys, prototypes, and service blueprints.
• Strong understanding of usability principles, accessibility standards, and interaction design.
• Strong stakeholder engagement, workshop facilitation, and communication skills.
• Relevant certifications in UX Design, Service Design, or Design Thinking are advantageous.
• Familiarity with front-end implementation considerations and design systems is advantageous.

Working arrangements

The role is based in Singapore. GovTech supports flexible work arrangements subject to job role requirements.