Urgent: ServiceNow Developer / ITSM Implementation Specialist

Accrets International; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Accrets International is seeking an experienced ServiceNow Developer / ITSM Implementation Specialist to design, develop, implement, and enhance our ServiceNow platform. The role focuses on ITSM, CMDB, and workflow automation with integrations across enterprise systems.

The ideal candidate will have hands-on experience in ServiceNow ITSM, CMDB, SLA management, Flow Designer, and REST/SOAP APIs, delivering scalable technical solutions and effective incident/request management workflows.

Qualifications

• Hands-on ServiceNow development and implementation experience (min 3 years).
• Experience with ITSM, CMDB, SLA Management, and Flow Designer.
• Strong ITIL-based service management knowledge.
• Proficiency in JavaScript, Business Rules, Client Scripts, UI Policies, and REST/SOAP APIs.

Responsibilities

• Design and enhance ITSM processes (Incident, Request, Problem, Change, Service Catalog, Knowledge).
• Develop automated workflows, approvals, escalations, SLAs, dashboards, and reporting using Flow Designer.
• Implement and maintain CMDB structures, CI relationships, and asset integration.
• Configure inbound/outbound email actions and automated notifications.
• Develop workflows for Microsoft 365 license management and cost allocation.

Skills

ServiceNow

ITIL

JavaScript

REST/SOAP APIs

Workflow Automation

SLA Configuration

Communication

Tools

IntegrationHub

ServiceNow Email Integrations

Job description

We are looking for an experienced, hands-on ServiceNow Developer / ITSM Implementation Specialist to design, develop, implement, and enhance our ServiceNow platform.

The ideal candidate will have strong technical expertise in ServiceNow ITSM, CMDB, workflow automation, integrations, and service management processes.

Key Responsibilities

• ITSM Implementation: Design and enhance Incident, Request, Problem, Change, Service Catalog, and Knowledge Management processes.
• Workflow & SLA Automation: Develop automated workflows, approvals, escalations, SLA configurations, dashboards, and reporting using ServiceNow Flow Designer.
• CMDB & Asset Management: Implement and maintain CMDB structures, Configuration Item (CI) relationships, data quality, and hardware/software asset integration.
• Email Integration: Configure inbound/outbound email actions, automated notifications, incident creation, and request routing.
• Microsoft 365 License Management: Develop workflows for Copilot license allocation, rotation, approvals, utilization tracking, and cost allocation/chargeback.
• Security Incident Management: Enhance security incident reporting, classification, escalation, and resolution workflows.
• AI & Automation: Support AI-enabled ServiceNow capabilities, integrations, and process improvements.
• Technical Development: Build and maintain integrations using REST/SOAP APIs, IntegrationHub, JavaScript, Business Rules, Client Scripts, and UI Policies.

Requirements

• Applicants must be Singapore Citizens or Singapore Permanent Residents (PRs)
  
• Minimum 3 years of hands-on ServiceNow development and implementation experience.
• Proven experience implementing ServiceNow ITSM, CMDB, SLA Management, and Flow Designer.
• Strong understanding of ITIL-based IT service management processes.
• Proficiency in JavaScript, Business Rules, Client Scripts, UI Policies, and REST/SOAP APIs.
• Experience with ServiceNow email integrations, workflow automation, and troubleshooting.
• Ability to independently translate business requirements into scalable technical solutions.
• Strong problem-solving, communication, and stakeholder-management skills.

Preferred Qualifications

• ServiceNow certifications (CSA, CAD, or ITSM Implementation).
• Experience with Discovery, Service Mapping, IntegrationHub, and asset management.
• Experience integrating Microsoft 365, Entra ID, and enterprise/security platforms.
• Exposure to ServiceNow AI, security incident management, and license cost-allocation workflows.

Working Arrangement

This is a 12-month contract based in Singapore, open to full-time or part-time arrangements. Flexible arrangements may be considered based on experience and project requirements.

Important:

We are seeking a hands-on ServiceNow developer and implementer. Practical implementation experience is highly valued.