ServiceNow Technical Lead

RANOSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ranosys Technologies invites an experienced ServiceNow developer to join its Singapore office. You will design, develop, and customize ServiceNow applications, implement ITSM modules, and build integrations with REST/SOAP APIs.

The role requires hands-on scripting, Flow Designer, IntegrationHub, and knowledge of CMDB/ITOM. You will mentor juniors, participate in deployments, and contribute to platform enhancements.

Qualifications

• Hands-on ServiceNow development experience.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and other platform configurations.
• Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
• Develop and customize Service Catalog, Catalog Items, Record Producers, and Service Portal components.
• Build integrations using REST/SOAP APIs, MID Server, IntegrationHub, and enterprise applications.
• Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Work on additional ServiceNow modules such as CSM, HRSD, ITOM, CMDB, Discovery, and GRC.
• Troubleshoot complex issues, optimize performance, and provide production support.
• Manage technical design, development, testing, deployments, upgrades, and release activities.
• Work with Git, CI/CD pipelines, and Agile/Scrum methodologies.
• Explore and implement Now Assist / GenAI capabilities and platform enhancements.
• Conduct code reviews, maintain technical documentation, and mentor junior developers.

Skills

ServiceNow development

JavaScript

Flow Designer

REST APIs

IntegrationHub

Git

CI/CD

Agile/Scrum

Now Assist/GenAI

Tools

MID Server

Deployment tools

ServiceNow scripting

Job description

Experience: 5-8 Years
Location: Singapore
Company: Ranosys Technologies

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and other platform configurations.
• Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
• Develop and customize Service Catalog, Catalog Items, Record Producers, and Service Portal components.
• Build integrations using REST/SOAP APIs, MID Server, IntegrationHub, and enterprise applications.
• Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Work on additional ServiceNow modules such as CSM, HRSD, ITOM, CMDB, Discovery, and GRC.
• Troubleshoot complex issues, optimize performance, and provide production support.
• Manage technical design, development, testing, deployments, upgrades, and release activities.
• Work with Git, CI/CD pipelines, and Agile/Scrum methodologies.
• Explore and implement Now Assist / GenAI capabilities and platform enhancements.
• Conduct code reviews, maintain technical documentation, and mentor junior developers.

Required Skills

• Hands‑on ServiceNow development experience.
• Exposure to additional modules such as ITOM or HRSD or CSM
• Proficiency in JavaScript and ServiceNow server‑side/client‑side scripting.
• Hands‑on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Strong experience with Flow Designer, Workflow, Service Catalog, and automation.
• Experience with REST/SOAP APIs, IntegrationHub, and MID Server.
• Understanding of ServiceNow tables, data models, security, and platform configurations.
• Knowledge of update sets, deployments, testing, upgrades, and release management.
• Familiarity with Git, CI/CD, and Agile/Scrum methodologies.
• Knowledge of Now Assist / GenAI capabilities and enterprise application integrations.
• ServiceNow CSA certification preferred; CAD certification is an added advantage. CIS certifications are a plus.
• Strong problem‑solving, communication, stakeholder management, and technical ownership skills.
• Ability to independently manage development tasks and mentor junior developers.
• Singapore Citizens & PR only to apply.