URGENT HIRING- IT SUPPORT ONSITE ENGINEER

ITCAN PTE. LIMITED; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks an energetic Desktop Support Engineer to install, upgrade, and troubleshoot end-user hardware and software. You will provide VIP support and handle escalations from the service desk.

You will maintain hardware and printer peripherals, use diagnostics for network and workstation issues, manage OS deployment, and track inventory while delivering timely solutions and user-friendly guidance.

Qualifications

• Experience in desktop support and end-user assistance.
• Ability to troubleshoot hardware and software issues across workstations.
• Familiar with printer and peripheral device support.
• Proficient in diagnosing network connectivity problems.
• Knowledge of OS deployment and imaging processes.

Responsibilities

• Install, upgrade, support and troubleshoot, provide end user support.
• Deal with hardware and application support queries escalated to Desktop Support Engineers.
• Install, upgrade, support and troubleshoot printers, computer hardware and peripherals.
• Use diagnostic tools to troubleshoot network, workstation hardware/software issues.
• Load, copy and customize OS configurations for deployment.

Skills

End user support

Desktop troubleshooting

Hardware troubleshooting

Printer support

Network connectivity troubleshooting

Tools

Diagnostic tools

OS deployment tools

Job description

• Install, upgrade, support and troubleshoot, Provide end user support
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Install, upgrade, support and troubleshoot for printers,computer hardware and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications& Microsoft or related security patches/Policies
• Performs general preventative maintenance tasks on computers, laptops,printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support