#URGENT HIRING-DESKTOP ENGINEER LEVEL 1 SHIFT

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 2,800 - 3,600; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT helpdesk professional in Singapore to provide both onsite and remote desktop support. The role involves troubleshooting end-user incidents, imaging devices, and assisting with deployments while maintaining accurate records.

The ideal candidate will have 1 year of desktop support experience, familiarity with Windows 10/11 and Office 365, and strong English communication skills to service diverse client sites.

Qualifications

• ITE or Diploma in Information Technology, Computer Engineering, or related discipline.
• At least 1 year of desktop support or IT helpdesk experience.
• Hands-on experience with Windows 10/11 and Microsoft Office 365.
• Familiarity with ITSM ticketing systems and remote support tools.
• Good English communication and customer service skills.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Receive, prioritize, troubleshoot, document, and resolve incidents and service requests within SLA timelines.
• Escalate unresolved incidents to appropriate resolver groups or vendors when needed.
• Perform desktop/laptop imaging and re-imaging activities.
• Support device deployment, replacement and refresh exercises.
• Conduct asset inventory verification and asset management activities.
• Update and maintain incident and service request records in the ticketing system.
• Create, update and maintain work instructions and technical documentation.
• Ensure compliance with IT policies, security standards and procedures.
• Provide support for Windows and Office 365 issues.
• Support users across different customer sites and locations as required.
• Participate in standby, shift rotations and extended coverage when required.

Skills

Desktop support

IT helpdesk

Windows 10/11

Office 365

Remote support

ITSM ticketing

Networking basics

English communication

Customer service

Education

ITE or Diploma in Information Technology/Computer Engineering

Tools

Ticketing systems

Remote access tools

Job description

Key Responsibilities

• Provide onsite and remote desktop support services to end users


• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines


• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary


• Perform desktop/laptop imaging and re-imaging activities


• Support device deployment, replacement, and technology refresh exercises


• Conduct asset inventory verification and asset management activities


• Update and maintain accurate incident and service request records within the ticketing system


• Create, update, and maintain work instructions, operational procedures, and technical documentation


• Ensure compliance with IT policies, security standards, and operational procedures


• Provide support for Microsoft Windows and Microsoft Office 365 related issues


• Support users across different customer sites and locations as required


• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline


• Minimum 1 year of experience in desktop support or IT helpdesk environment


• Minimum 1 year of hands-on experience supporting:


• Microsoft Windows 10/11


• Microsoft Office 365

Technical Skills

• Demonstrated knowledge in supporting desktops, laptops, printers, and related peripherals


• Familiarity with ticketing systems and ITSM processes is preferred


• Experience performing remote support using remote access tools will be advantageous


• Knowledge of basic networking and troubleshooting concepts is preferred

Communication & Soft Skills

• Clear spoken and written English communication skills


• Good interpersonal and customer service skills


• Strong coordination and organizational abilities


• Ability to prioritize tasks effectively and work with urgency in a fast-paced environment


• Ability to communicate effectively with team members, management, and end users