(UP $3,300) Outbound Call Officer (Corporate Survey)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 37,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a detail-oriented survey assistant to support respondents through online and manual collection methods. You will enter data, monitor progress, and help meet daily targets in a fast-paced environment at our Novena office.

Responsibilities include updating outcomes, maintaining case notes, and ensuring data accuracy while adhering to SOPs. The role is contract-based with renewable terms and requires flexibility for occasional overtime.

Responsibilities

• Assist respondents in completing surveys online or through manual collection methods
• Accurately enter collected data into the system and ensure data integrity
• Conduct field visits for respondents who cannot be reached via phone
• Update call outcomes and survey progress daily using assigned tools (e.g. Excel)
• Collaborate with team members to achieve survey completion targets
• Handle respondent objections professionally and encourage participation
• Prepare accurate daily reports on productivity and survey completion
• Review and correct ("clean") survey data flagged for errors or ambiguities
• Maintain detailed case notes for each respondent to support follow-up actions
• Adhere to Standard Operating Procedures (SOPs) and provide valid reasons for any deviations
• Meet established Key Performance Indicators (KPIs)
• Perform other ad-hoc duties as assigned

Job description

Job Details:

Salary Range: $3,000 - $ 3,300

Office Hours: Mon - Fri, 830am - 6pm (Flexible with OT/ Weekend Work when needed)

Office Location: Novena

Contract (Renewable)

Key Responsibilities:

• Assist respondents in completing surveys online or through manual collection methods


• Accurately enter collected data into the system and ensure data integrity


• Conduct field visits for respondents who cannot be reached via phone


• Update call outcomes and survey progress daily using assigned tools (e.g. Excel)


• Collaborate with team members to achieve survey completion targets


• Handle respondent objections professionally and encourage participation


• Prepare accurate daily reports on productivity and survey completion


• Review and correct ("clean") survey data flagged for errors or ambiguities


• Maintain detailed case notes for each respondent to support follow-up actions


• Adhere to Standard Operating Procedures (SOPs) and provide valid reasons for any deviations


• Meet established Key Performance Indicators (KPIs)


• Perform other ad-hoc duties as assigned