UI E2E Supply Chain Manager

Capgemini Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

Capgemini Singapore Pte Ltd is hiring for a Senior Supply Chain Operations Partner to lead GCMS cluster activities across Malaysia and Singapore, driving forecast accuracy, service levels, stock planning and cost optimization. You will coordinate with planning, sourcing and 3PLs, implement Go-To-Market digital initiatives and ensure end-to-end order-to-cash excellence.

The role emphasizes cross-functional collaboration, process optimization and resilience in supply chains, with a focus on

Responsibilities

• Act as the first point of contact for all supply chain issues for the GCMS cluster.
• Lead demand review processes to understand key demand drivers and submit rolling 18-month forecasts.
• Improve forecast accuracy and bias through collaboration with business teams and customers.
• Coordinate with planning teams to ensure capacity meets growth plans and advise on sourcing strategies.
• Drive service, cash, cost, and quality agenda, including network design and system cost optimization.
• Define service/fulfilment strategies tailored to customer needs.
• Work with offshore service providers to ensure seamless back-end operations.
• Manage order capture, processing, delivery, invoicing, documentation, and master data accuracy.
• Act as first point of contact for supply chain-related customer issues and ensure timely resolution.
• Handle exceptional orders, less-than-lead-time orders, and process claims with root cause analysis and corrective actions.
• Define stock norms and trigger replenishment in line with service strategy.
• Coordinate with sourcing units and BU supply chain teams for timely stock dispatch.
• Monitor and analyze gaps between stock norms and actual inventory.
• Lead warehouse space planning aligned with business growth.
• Oversee daily warehouse operations in Malaysia and Singapore.
• Ensure stock control/accuracy through periodic counts.
• Drive savings programs with 3PL providers and manage their KPIs.
• Ensure sourcing and delivery from all units and warehouses in the cluster.
• Align service levels and savings with targets.
• Flag capacity constraints or inventory risks due to MoQ or transition issues.
• Drive service, cash, and cost agenda.
• Measure service levels and implement loss mitigation action plans.
• Improve distribution network design and reduce operational waste.
• Implement Go-To-Market digital initiatives like Salesforce and Seer.
• Drive programs to improve customer experience and satisfaction.

Job description

Key Responsibilities:

Business Partnering:

• Act as the first point of contact for all supply chain issues for the GCMS cluster.
• Lead demand review processes to understand key demand drivers and submit rolling 18-month forecasts.
• Improve forecast accuracy and bias through collaboration with business teams and customers.
• Coordinate with planning teams to ensure capacity meets business growth plans and advise on resilient sourcing strategies.
• Drive service, cash, cost, and quality agenda, including network design and system cost optimization.

Customer Service Operations (Order to Deliver):

• Define service/fulfilment strategies tailored to customer needs.
• Work with offshore service providers to ensure seamless back-end operations.
• Manage order capture, processing, delivery, invoicing, documentation, and master data accuracy.
• Act as first point of contact for supply chain-related customer issues and ensure timely resolution.
• Handle exceptional orders, less-than-lead-time orders, and process claims (damages, returns, refusals) with root cause analysis and corrective actions.

Warehouse Stock Planning:

• Define stock norms and trigger replenishment in line with service strategy.
• Coordinate with sourcing units and BU supply chain teams for timely stock dispatch.
• Monitor and analyze gaps between stock norms and actual inventory.
• Lead warehouse space planning aligned with business growth.

Warehouse Logistics Operations:

• Oversee daily warehouse operations in Malaysia and Singapore.
• Ensure stock control/accuracy through periodic counts.
• Drive savings programs with 3PL providers and manage their KPIs.

Sourcing Delivery from GCMS Cluster:

• Ensure sourcing and delivery from all units and warehouses in the cluster.
• Align service levels and savings with targets.
• Flag capacity constraints or inventory risks due to MoQ or transition issues.

Performance Management:

• Drive service, cash, and cost agenda.
• Measure service levels and implement loss mitigation action plans.
• Improve distribution network design and reduce operational waste.

Capability Building:

• Implement Go-To-Market digital initiatives like Salesforce and Seer.
• Drive programs to improve customer experience and satisfaction.