Supply Chain Executive

Edrington; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Edrington is seeking a Customer Service & Order Fulfilment specialist to manage APAC orders from entry to invoicing and coordinate with 3PLs, finance, marketing and global supply chain to ensure OTIF delivery.

The role also supports Supply Chain Operations by partnering with regional and global teams to improve efficiency, challenge stock assumptions, and contribute to CBP with input in meetings and quarterly reviews.

Responsibilities

• Manage customer orders across APAC markets, ensuring accurate and timely processing from order entry to invoicing
• Coordinate with 3PL providers, commercial teams, finance, marketing, and global supply chain to ensure on-time, in-full (OTIF) delivery
• Serve as the primary point of contact for customer inquiries, issue resolution, and service excellence
• Monitor forecast accuracy and allocation performance, adjusting plans as necessary to meet business objectives
• Partner with regional and global supply chain teams to support initiatives that enhance efficiency and service levels
• Challenge assumptions around stock levels, supply requirements and changes to phasing of orders as appropriate to support the business in managing an efficient supply chain
• Ensure compliance with audit, regulatory, and internal control requirements
• Foster relationships with our partners and key stakeholders as part of Collaborative Business Planning (CBP)
• Provide valuable input to CBP meetings and play a leading role in the CBP process
• Support month-end reconciliation processes for inventory and sales
• Identify and implement process improvements to reduce costs, improve service, and enhance system efficiency
• Contribute to the business reporting cycle with accurate and timely data
• Support the development and implementation of supply chain KPIs and dashboards

Job description

Customer Service & Order Fulfilment

• Manage customer orders across APAC markets, ensuring accurate and timely processing from order entry to invoicing
• Coordinate with 3PL providers, commercial teams, finance, marketing, and global supply chain to ensure on-time, in-full (OTIF) delivery
• Serve as the primary point of contact for customer inquiries, issue resolution, and service excellence
• Monitor forecast accuracy and allocation performance, adjusting plans as necessary to meet business objectives

Supply Chain Operations & Collaboration

• Partner with regional and global supply chain teams to support initiatives that enhance operational efficiency and service levelsChallenge assumptions around stock levels, supply requirements and changes to phasing of orders as appropriate to support the business in managing an efficient supply chain.
• Ensure compliance with audit, regulatory, and internal control requirements
• Foster relationships with our partners and key stakeholders as part of Collaborative Business Planning (CBP)
• Provide valuable input to CBP meetings and play a leading role in the CBP process
• Support month-end reconciliation processes for inventory and sales

Process Improvement & Reporting

• Identify and implement process improvements to reduce costs, improve service, and enhance system efficiency
• Contribute to the business reporting cycle with accurate and timely data
• Support the development and implementation of supply chain KPIs and dashboards