Cisco UC Engineer – Voice & Contact Center Expert

All jobs; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Logicalis Asia Pacific is a leading AI-driven technology integrator known for delivering lifecycle services across cloud, connectivity, cybersecurity, and managed services. The team collaborates with world‑class partners to support Cisco UC environments and related contact center solutions.

The role focuses on understanding ITSM processes, handling tickets, and coordinating with internal and external engineers to troubleshoot and optimize Cisco UC systems for diverse clients across APAC.

Qualifications

• Experience Managing & Troubleshooting UC & Contact Centre Solutions.
• Experience with CUCM, Unity Connection, Cisco IMP, Jabber, Expressways, UCCX, CMS, UCCE & PCCE is essential.

Responsibilities

• Understand & familiarize with the process, practices and ITSM platform related to Support Operations.
• Manning Ticketing Platform and Support Email during office hours, gather relevant information from customer during initial call.
• Work with vendors, clients, carriers and technical staff on maintenance, optimization, and security of Cisco UC system.

Skills

UC & CC Solutions

Customer interaction

Troubleshooting

Technical leadership

Education

Bachelor's degree in IT/Infocomm/CS

Tools

CUCM

Unity Connection

Cisco IMP

Jabber

CMS

UCCE/PCCE

Job description

Logicalis Asia Pacific is a leading AI-driven technology integrator known for delivering lifecycle services across cloud, connectivity, cybersecurity, and managed services. The team collaborates with world‑class partners to support Cisco UC environments and related contact center solutions.

The role focuses on understanding ITSM processes, handling tickets, and coordinating with internal and external engineers to troubleshoot and optimize Cisco UC systems for diverse clients across APAC.