Cisco UC Support Engineer

GECO Asia Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

GECO Asia Pte Ltd in Singapore is seeking a Cisco UC Support Engineer to administer and enhance enterprise collaboration platforms. You will manage CUCM/UCM, Webex cloud services, and integrate Cisco solutions with Microsoft Teams and Zoom for global users and executive events.

The role requires 5+ years in Unified Communications, strong networking skills, and experience supporting conference rooms and high-profile meetings. Start ASAP for a 12-month contract in Singapore.

Qualifications

• Bachelor's Degree or Diploma in IT, Computer Science, Telecommunications, Engineering, or a related discipline.
• 5+ years of experience supporting Unified Communications, Voice, Video Conferencing, or Collaboration technologies.
• Experience supporting enterprise IT environments with global users and conference room technologies.

Responsibilities

• Administer and support Cisco Unified Communications Manager (CUCM/UCM) environments.
• Manage and support Cisco Webex Cloud services and collaboration platforms.
• Design, implement, and support integrations between CUCM, Cisco Video Conferencing, Webex, Microsoft Teams, and Zoom.
• Provide L2/L3 support for conference rooms, collaboration technologies, and video conferencing environments.
• Support Cisco Room Series devices, codecs, collaboration endpoints, and related AV peripherals.
• Troubleshoot and resolve incidents related to voice, video, and collaboration services.
• Plan and execute video conferencing and collaboration technology refresh projects.
• Provide technical support for executive meetings, corporate events, and other high-visibility activities.
• Collaborate with global design teams, workplace technology teams, and external AV vendors.
• Participate in change management activities, system upgrades, and continuous service improvements.

Skills

CUCM/UCM administration

Cisco Video Conferencing

Webex Cloud Services

SIP/H.323 protocols

Teams and Zoom integrations

Incident & Change Mgmt

Networking fundamentals

Education

Bachelor's or Diploma in IT/CS/Engineering/Telecom

Job description

Job Summary:

Role: Cisco UC Support Engineer

Start: ASAP

Duration: 12 Months

Location: Singapore

We are looking for a Cisco UC Support Engineer to support and enhance enterprise communication and video conferencing platforms across a global environment. This role will focus on the administration, support, integration, and optimization of Cisco Unified Communications (CUCM/UCM), Webex, video conferencing technologies, and collaboration platforms including Microsoft Teams and Zoom. The successful candidate will play a key role in ensuring reliable communication services, supporting executive and high-profile events, and driving collaboration technology improvements.

Requirements

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Telecommunications, Engineering, or a related discipline.
• 5+ years of experience supporting Unified Communications, Voice, Video Conferencing, or Collaboration technologies.
• Experience working within enterprise IT environments supporting global users and conference room technologies.
• Strong problem-solving and stakeholder management with the ability to support business-critical environments.

Mandatory Skills

• Strong hands-on experience with Cisco Unified Communications Manager (CUCM/UCM) administration and support.
• Experience supporting Cisco Video Conferencing, Cisco Webex, Cisco Room Series devices, codecs, and collaboration endpoints.
• Solid understanding of SIP, H.323, and video conferencing technologies/protocols.
• Experience integrating and supporting collaboration platforms including Webex, Microsoft Teams, and Zoom.
• Experience with incident management, change management, troubleshooting, and operational support within enterprise environments.
• Strong networking fundamentals, including TCP/IP, DNS, DHCP, QoS, and VLANs.

Nice-to-Have Skills

• Cisco certifications such as CCNA or CCNP.
• Experience with broader Cisco networking technologies.
• Exposure to enterprise AV design, room technology deployments, and workplace collaboration solutions.
• Experience supporting executive boardrooms and large-scale corporate events.

Roles and Responsibilities

• Administer and support Cisco Unified Communications Manager (CUCM/UCM) environments.
• Manage and support Cisco Webex Cloud services and collaboration platforms.
• Design, implement, and support integrations between Cisco UCM, Cisco Video Conferencing, Webex, Microsoft Teams, and Zoom.
• Provide L2/L3 support for conference rooms, collaboration technologies, and video conferencing environments.
• Support Cisco Room Series devices, codecs, collaboration endpoints, and related AV peripherals.
• Troubleshoot and resolve incidents related to voice, video, and collaboration services.
• Plan and execute video conferencing and collaboration technology refresh projects.
• Provide technical support for executive meetings, corporate events, and other high-visibility business activities.
• Collaborate with global design teams, workplace technology teams, and external AV vendors to ensure alignment with technical standards and room designs.
• Participate in change management activities, system upgrades, and continuous service improvements.

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

[GECO Asia Pte Ltd, License No. 07C4453]

[2 Venture Drive, #10-18 Vision Exchange, Singapore 608526]