Travel & Visa Consultant: Customer-Facing, Commission & Training

SKYLINE TRAVEL AND CONSULTING PTE. LTD.; Singapore; In loco; SGD 33.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sales commission

On-the-job training

Career progression

Descrizione del lavoro

Skyline Travel and Consulting Pte. Ltd. in Singapore is seeking a Travel & Visa Consultant to join our client-facing team as a Travel Adviser.

You will assist customers with travel planning, visa documents, bookings and payments while delivering courteous service. Training will be provided to help you become proficient in visa procedures and product offerings. The role emphasizes attention to detail, effective communication in English and Mandarin, and the ability to handle multiple inquiries

Competenze

• Experience in travel, visa services, hospitality, customer service or sales is advantageous.
• Fresh graduates welcome with good communication and willingness to learn.
• Good English and Mandarin; ability to communicate with diverse customers.
• Careful and detail-oriented, especially with passports and forms.
• Able to handle multiple enquiries and work as part of a team.

Mansioni

• Handle walk-in customers, phone calls, WhatsApp, WeChat and online enquiries professionally.
• Assist customers with visa document checking, application form preparation, appointment bookings and relevant procedures.
• Learn visa requirements for destinations such as China, Japan, Korea, Europe, Australia and others.
• Recommend travel packages, hotels, attractions, transport and customized travel arrangements.
• Prepare quotations, itineraries, bookings, and follow-ups.
• Follow up on customer enquiries and convert enquiries into bookings.
• Coordinate with suppliers, hotels, visa centres and overseas partners.
• Handle payments, filing, and daily counter operations.
• Assist with travel product updates and promotional activities when required.
• Provide after-sales support and maintain good customer relationships.

Conoscenze

Communication skills

Bilingual English-Mandarin

Detail oriented

Customer service

Multi-tasking

Team player

Willing to learn

Strumenti

Microsoft Office

Booking systems

Visa application systems

Descrizione del lavoro

Skyline Travel and Consulting Pte. Ltd. in Singapore is seeking a Travel & Visa Consultant to join our client-facing team as a Travel Adviser.

You will assist customers with travel planning, visa documents, bookings and payments while delivering courteous service. Training will be provided to help you become proficient in visa procedures and product offerings. The role emphasizes attention to detail, effective communication in English and Mandarin, and the ability to handle multiple inquiries