Travel Experience Manager

cloud city tours pte. ltd.; Singapore; On-site; SGD 36,000 - 72,000; Full time

Job summary

Cloud City Tours Pte. Ltd. in Singapore is seeking an experienced Tour Manager/Travel Planner to design comprehensive itineraries, coordinate transport and lodging, and manage budgets. You will assist with visa processes, reservations, and safety briefings while promoting travel packages and handling traveler queries.

The role requires strong communication, negotiation, and customer service skills, with a willingness to work flexible hours including weekends.

Qualifications

• Bachelor’s degree in Travel and Tourism, Hospitality, or related field.
• 3–5 years of work experience as a Tour Manager, Travel Agent, Travel Planner, Travel Consultant, or a similar role in the Travel and Tourism industry
• Complete knowledge of booking tickets and making other travel arrangements

Responsibilities

• Planning and preparing detailed travel itineraries
• Arranging and booking transportation and accommodation services
• Managing tour budget and other finances
• Assisting clients with the visa application process
• Processing and confirming reservations
• Instructing travelers of safety procedures, travel essentials, and any other requirements
• Promoting and selling travel packages
• Welcoming travelers and announcing any important travel details
• Informing travelers of the arrival and departure time and ensuring compliance with the same
• Address any queries and complaints from the travelers
• Informing travelers of sightseeing and other tourist attractions
• Organizing and attending tourism events and exhibitions
• Maintaining and updating a record of all travel-related activities
• Obtaining journey feedback from travelers

Skills

Time management

Organizational skills

Communication skills

Interpersonal skills

Presentation skills

Negotiation skills

Networking skills

Stress management

Team player

Independent worker

Flexible hours

Customer service

Education

Bachelor’s degree in Travel and Tourism, Hospitality, or related field

Job description

Cloud City Tours Pte. Ltd. in Singapore is seeking an experienced Tour Manager/Travel Planner to design comprehensive itineraries, coordinate transport and lodging, and manage budgets. You will assist with visa processes, reservations, and safety briefings while promoting travel packages and handling traveler queries.

The role requires strong communication, negotiation, and customer service skills, with a willingness to work flexible hours including weekends.