Trauma-Informed Care Manager, Wellness & Support

National University of Singapore; Singapore; On-site; SGD 60,000 - 75,000; Full time

Job summary

National University of Singapore is seeking an experienced Care Manager for the NCU to provide trauma-informed, person-centered support to students and staff affected by sexual misconduct.

You will coordinate access to services, maintain confidential case notes, and collaborate with NUS departments and external partners to ensure safe, timely care and outreach activities within a university environment.

Qualifications

• Bachelor's degree in social work, Counselling, Psychology or a related discipline.
• At least three years of relevant experience in case management, counselling, social services, crisis support or a related area.
• Experience providing trauma-informed support, particularly to individuals affected by sexual misconduct, interpersonal violence or other distressing experiences, is preferred.

Responsibilities

• Respond sensitively and promptly to individuals contacting NCU through telephone calls, emails, walk-ins, referrals and other channels.
• Conduct intake interviews and assess clients' immediate needs, safety concerns and support requirements.
• Provide trauma-informed case management and ongoing psychosocial support, while respecting clients' choices, autonomy and confidentiality.
• Support clients in understanding their available options and accessing appropriate internal and external services.
• Coordinate referrals and liaise with relevant NUS departments, healthcare providers, community agencies and external parties such as the police, hospitals and legal services.
• Maintain accurate, timely and confidential case notes, reports and other documentation, with close attention to data integrity.
• Participate in a rotating on-call roster, which may include after-hours telephone support and on-site activation.
• Work collaboratively with members of NCU and other colleagues across NUS to ensure coordinated and responsive care.
• Contribute professional knowledge and operational support to NCU's education, training, engagement and outreach initiatives.
• Support service reviews, programme evaluation and other Unit initiatives where required.
• Undertake other related duties assigned by the Head of NCU.

Skills

Case management

Trauma-informed support

Stakeholder coordination

Interpersonal communication

Documentation

Time management

Multidisciplinary teamwork

Microsoft Office

Wellbeing and mental health

Education

Bachelor's degree in social work

Tools

Microsoft Office

Job description

National University of Singapore is seeking an experienced Care Manager for the NCU to provide trauma-informed, person-centered support to students and staff affected by sexual misconduct.

You will coordinate access to services, maintain confidential case notes, and collaborate with NUS departments and external partners to ensure safe, timely care and outreach activities within a university environment.