Senior Case Manager

National University of Singapore; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

National University of Singapore invites applications for a Senior Case Manager within University Counselling Services to support student wellbeing. You will provide direct case management to students while supervising a team of case managers and collaborating with university leaders to strengthen mental health initiatives.

Candidates should have background in social work, counselling, psychology or nursing, plus at least five years in mental health or youth services.

Qualifications

• Bachelor’s degree in social work, counselling, psychology or nursing; post-grad degree is an advantage.
• Proficient in risk assessment and intervention.
• Strong interpersonal and stakeholder communication.
• After-hours work may be required for urgent interventions.
• At least 5 years in mental health, community or youth case management.

Responsibilities

• Conduct crisis interventions and provide comprehensive case management support to students.
• Oversee the day-to-day operations of the case management team
• Serve as a subject matter expert for student mental health and wellbeing
• Provide clinical input and leadership in the management of complex cases, including collaboration with internal and external stakeholders during multi-unit discussions and case conferences
• Coordinate and provide follow-up care as part of CARE responses during and after critical incidents
• To assign tasks and manages the performance and completion of tasks of the team.
• Mentor and supervise case managers, providing guidance, support, and opportunities for professional development
• Conduct performance appraisals and contribute to staff development and evaluation processes

Skills

Risk assessment

Stakeholder liaison

Communication

Team supervision

Clinical input

Education

Bachelor’s degree in social work, counselling, psychology or nursing

Post-graduate degree in relevant field (advantage)

Job description

Job Title: Senior Case Manager
University-Level Unit: Office of the President
Faculty/Department-Level Unit: University Counselling Services
Employee Category: Executive & Administrative
Posting Start Date: 04/05/2026
Location_ONB: Kent Ridge Campus

Job Description

At NUS, we value the health and wellbeing of our students. We aim to facilitate people’s journey towards a state of complete physical, mental and social wellbeing, where we realise our own potential and are able to contribute meaningfully to our work and communities. Together, we can help our people to stay healthy and meaningfully engaged.
The University Counselling Services (UCS) (Health and Wellbeing, Office of the President) is responsible for the innovation, implementation and evaluation of health & wellbeing programmes which support the general student population in NUS, as well as specific students who are exposed to acute mentally-stressful events.
As a Senior Case Manager, you will provide direct case management support to students while overseeing and supervising a team of case managers. You will work closely with the centre’s leaders and key stakeholders across the University to enhance student wellbeing. You will be part of a dynamic, collaborative, and passionate team dedicated to supporting the mental health and wellbeing of our community.
Candidates should have a background in case management, counselling, nursing, psychology or social work (or relevant psychological professional training) and a hunger to explore new ways of enhancing the mental health of our people. Corporate consultative experience in programme management, as well as solid negotiation and communication skills are highly desirable.
As a Senior Case Manager, you will be expected to:

• Conduct crisis interventions and provide comprehensive case management support to students.
• Oversee the day-to-day operations of the case management team
• Serve as a subject matter expert for student mental health and wellbeing
• Provide clinical input and leadership in the management of complex cases, including collaboration with internal and external stakeholders during multi-unit discussions and case conferences
• Coordinate and provide follow-up care as part of CARE responses during and after critical incidents
• To assign tasks and manages the performance and completion of tasks of the team.
• Mentor and supervise case managers, providing guidance, support, and opportunities for professional development
• Conduct performance appraisals and contribute to staff development and evaluation processes

Qualifications

• Minimum Bachelor’s degree in social work, counselling, psychology or nursing or relevant, with additional post-graduate degree in relevant field an advantage
• Proficient in conducting effective risk assessment and provide the necessary support and intervention
• Good interpersonal and communication skills, including capacity to liaise with internal and external stakeholders
• Staff may be required to undertake after-hours work to support urgent client-related interventions.
• At least 5 years experience working within a mental health, community, or youth related case management and social services setting