Transportation Traffic Controller

HUMANIZE LOGISTICS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 61,000; Full time

Job summary

HUMANIZE LOGISTICS (SINGAPORE) PTE. LTD. is seeking a meticulous Transportation Traffic Controller to coordinate fleet operations and serve as the main client liaison in Singapore.

You will real-time schedule and route vehicles, handle inquiries, and manage billing and invoicing with precision, balancing high-pressure operations with excellent service and financial accuracy.

Qualifications

• Minimum 1 year of experience in logistics, transportation or supply chain coordination.
• Strong knowledge of Singapore road network, ports and industrial zones.
• Proficient in TMS, GPS tracking software, and Microsoft Excel for data reconciliation.
• Excellent command of English for clear communication with drivers and clients.
• Demonstrated ability to multitask, stay calm under pressure, and ensure data accuracy.

Responsibilities

• Plan, schedule, and dispatch vehicles to optimize routes and ensure timely delivery across Singapore.
• Monitor real-time vehicle locations and resolve delays due to traffic or breakdowns.
• Communicate job orders to drivers and provide support for on-road issues.
• Handle customer inquiries via phone, email, and messaging, and provide shipment updates.
• Process billing for completed jobs and reconcile discrepancies with PO and delivery orders.

Skills

Logistics coordination

GPS tracking

TMS proficiency

English communication

Data entry accuracy

Billing accuracy

Tools

Transport Management System (TMS)

GPS tracking software

Microsoft Excel

Job description

Company Overview

A homegrown logistics company driving dynamic growth in fulfilment and logistics services for local and international clients.

Job Summary

We are looking for a meticulous and customer-centric Transportation Traffic Controller to join our dynamic logistics team. This dual-role position is crucial for the seamless coordination of our fleet operations while also being a key point of contact for our clients. You will be responsible for real-time scheduling and routing of vehicles, ensuring on-time deliveries, managing customer inquiries, and handling all job-related billing and invoicing with precision. Your ability to juggle high-pressure operational demands with excellent service and financial accuracy will be key to your success.

Responsibilities

• Plan, schedule, and dispatch vehicles (prime movers, lorries, vans) to optimize routes and ensure timely collection and delivery of goods across Singapore
• Monitor vehicle locations in real-time using GPS and telematics systems (e.g., Webfleet, iFleet) to identify and resolve delays caused by traffic, breakdowns, or urgent requests
• Communicate job orders clearly to drivers, manage their schedules, and provide support for on-road issues or emergencies
• Adapt quickly to unexpected events such as vehicle breakdowns, last-minute order changes, or customer rejections by reallocating resources to minimize service disruption
• Ensure all fleet operations comply with Singapore’s LTA regulations, workplace safety standards, and company SOPs
• Serve as the primary liaison for customers via phone, email, and WhatsApp, providing proactive shipment updates, delay notifications, and proof of delivery (POD)
• Investigate and resolve operational inquiries and service issues, coordinating with internal teams to deliver timely and satisfactory solutions
• Coordinate with warehouse teams, crane operators, and sales/account managers to align daily operations with customer requirements and special instructions
• Accurately create and close job orders in the Transport Management System (TMS), recording critical data points to support billing processes
• Calculate and process billing for completed jobs, applying correct rates for waiting time, demurrage/detention, additional stops, and special handling
• Reconcile billing discrepancies by cross-checking job orders, customer purchase orders, and signed delivery orders before invoice submission
• Maintain organized digital and physical records of delivery orders, PODs, and billing documents for audit and traceability

Required competencies and certifications

• Minimum 1 years of experience in logistics, transportation, or supply chain coordination roles in fast-paced environments
• Strong knowledge of Singapore’s road network, port areas (PSA/Jurong Port), and industrial zones
• Proficient in Transport Management Systems (TMS), GPS tracking software, and Microsoft Office Suite, especially Excel for data reconciliation
• Excellent command of English for clear communication with drivers and clients
• Proven ability to multitask, make decisive judgments, and remain calm under high-pressure, time-sensitive conditions
• Meticulous attention to detail in data entry, billing, and adherence to procedures

Preferred competencies and qualifications

• Experience in specialized transport sectors such as container haulage, heavy lift/construction equipment, or chemical logistics
• Prior experience in logistics billing, cost allocation, or managing demurrage/detention charges