Transportation Operations Coordinator

JD.COM.INC; Singapore; On-site; SGD 39,000 - 67,000; Full time

Job summary

JD.COM.INC's JD Logistics project in Singapore seeks an Operations Coordinator to oversee on-site transportation and distribution, coordinate daily tasks with drivers and fleet operators, and ensure smooth execution of delivery operations.

You will respond promptly to client needs, monitor orders and vehicle activity, collect data for reporting, and support issue resolution with a strong service mindset and English communication.

Qualifications

• Diploma or above; no specific major required.
• Background in Logistics, Supply Chain, Operations Management, or related disciplines preferred.
• Experience in logistics, transportation, delivery, customer service, or operations coordination preferred.
• Strong communication and coordination skills to facilitate information flow among clients, drivers, and fleet operators.
• Strong sense of responsibility and problem-solving skills; respond promptly to client feedback and follow through.

Responsibilities

• Oversee on-site operations and support daily transportation and distribution tasks.
• Coordinate with drivers and fleet operators to ensure timely delivery.
• Respond promptly to delivery exceptions and coordinate issue resolution.
• Monitor progress of issue resolution and minimize impact on operations.
• Assist in monitoring orders, deliveries, vehicles, and driver activities.
• Collect basic operational data, generate reports, and support daily management.
• Support other project-related operational management activities as required.

Skills

Communication

Coordination

Excel

Data analysis

English

On-site ops

Fleet management

Problem solving

Education

Diploma or above

Tools

Excel

Job description

Be responsible for on-site operations at the JD Logistics project in Singapore, supporting the client with daily transportation and distribution operations, on-site management, and communication coordination.

Respond promptly to the client's daily operational needs, follow up on on-site execution, and ensure smooth transportation and delivery operations.

Respond promptly to exceptions related to delivery, transportation, driver services, and other operational issues reported by the client. Quickly assess the situation and coordinate with relevant parties to resolve the issues.

Follow up on the progress of issue resolution, drive timely closure, and minimize the impact on the client's business operations.

3. Driver & Fleet Coordination

Coordinate daily communication and collaboration among the client, drivers, and fleet operators to ensure smooth execution of delivery tasks and on-site arrangements.

Based on the client's business requirements, assist the fleet team with driver dispatching, task allocation, and on-site coordination. Communicate client requirements and business changes in a timely manner, and coordinate the resolution of issues encountered by drivers and fleet teams during operations.

4. Daily Operations Support

Assist in monitoring daily operational activities, including orders, delivery tasks, vehicles, and drivers, to ensure smooth and orderly on-site operations.

Perform basic operational data collection, reporting, statistics, and information consolidation to support daily management.

Support the company and client in other project-related operational management activities as required.

Requirements

Diploma or above, with no specific major required. Candidates with a background in Logistics, Supply Chain, Operations Management, or related disciplines are preferred.

Relevant experience in logistics, transportation, delivery, customer service, or operations coordination is preferred. Experience in on-site operations, logistics projects, or fleet management is an advantage.

Strong communication and coordination skills, with the ability to effectively facilitate information flow and work coordination among clients, drivers, and fleet operators.

Strong sense of responsibility and problem-solving skills, with the ability to respond promptly to client feedback and follow through until issues are fully resolved.

Basic proficiency in Excel and other office software, with the ability to perform basic data analysis, data organization, and reporting.

Basic business communication skills, with sufficient English communication ability to support day-to-day work and coordination in Singapore.

Detail-oriented, responsible, and execution-driven, with a strong service mindset and customer orientation.

What can I earn as an Operations Coordinator