Transplant Coordinator, Singapore Eye Bank

SINGAPORE HEALTH SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SINGAPORE HEALTH SERVICES PTE LTD is seeking a dedicated Donor Coordinator to support eye and organ donation initiatives. You will manage the donation process, assess donor suitability, counsel families, and coordinate with MOH and hospital teams to ensure policy compliance.

The role requires on-call duties from 5:30pm to 10:30am, travel between hospitals, and strong communication skills to handle emotionally challenging situations while promoting awareness of eye donation.

Qualifications

• Degree or diploma in relevant health sciences with counselling exposure.
• Excellent communication, interpersonal and empathy skills.
• Willingness to travel and work in emotionally challenging situations.

Responsibilities

• Identify suitability of donors for cornea donation upon death notification.
• Apply clinical analytical skills and judgement in routine and complex scenarios.
• Guide and counsel potential donors and families throughout the donation process.
• Coordinate the recovery process with teams and stakeholders.
• Educate staff and the public on eye donation and promote awareness.
• Monitor data for audits and support programme development.
• Be on-call for donor screening from 5:30pm to 10:30am ~15 days per month.

Skills

Counselling experience

Communication skills

Interpersonal skills

On-call readiness

Willingness to travel

Education

Degree in Nursing / Psychology / Health Sciences / Biomedical Sciences

Diploma in Psychology / Health Sciences / Biomedical Sciences or equivalent

Job description

Key Responsibilities

• Manage donation process: Identify suitability of donors for cornea donation upon death notification including conducting medico-legal checks and reviewing medical histories
• Apply clinical analytical skills and judgement in routine scenarios independently , and in complex scenarios with guidance
• Guide and counsel potential donors and families throughout the donation process
• Liaise with NOTU (MOH) and other stakeholders to ensure compliance with organ/tissue donation policies

Recovery and Coordination

• Coordinate the recovery process by working with recovery teams and assisting in post-recovery donor family support
• Consider medical and biosocial factors when evaluating cases to ensure optimal outcomes

Education and awareness

• Educate healthcare staff, the public and family members on the significance of eye donation, and coordinate awareness activities to promote organ/tissue donation
• Address misconceptions that may prevent families from consenting to donation

Coordination with Stakeholders

• Facilitate the logistical process of corneal procurement with the medical team, eye bank staff and other stakeholders
• Work across transplant programmes to build relationships, share information, and plan resources

Administrative Duties

• Monitor, collect, and input data for clinical audits and service evaluations to support evidence-based programme development and outcome monitoring.
• To perform any other duties assigned to support the programme's clinical, research, operational, and developmental needs.

Working Arrangements

This position requires on-call for donor screening coverage from 5:30pm to 10:30am, about 15 days per month on standby mode.

Job Requirements

• Degree in Nursing / Psychology / Health Sciences / Biomedical Sciences OR Diploma in Psychology / Health Sciences / Biomedical Sciences or equivalent
• Candidate with counselling experience is preferred
• Excellent communication and interpersonal skills
• Ability to work in emotionally challenging situations
• Willingness to travel between hospitals for work purpose
• Flexibility to work on-call hours as specified