Customer Service Coordinator (Blood Donor Programme, 1-Year Contract)

SINGAPORE RED CROSS SOCIETY; Singapore; Sur place; SGD 42 000 - 64 000; Plein temps

Résumé du poste

The Singapore Red Cross Society is seeking a Donor Services Coordinator to support the Blood Donor Recruitment Programme through proactive donor engagement and essential administrative operations.

You will schedule donation appointments, conduct urgent donor recalls during low-stock periods, and educate the community on donation criteria and recognition programmes while ensuring accurate data records for audit readiness and program continuity.

Qualifications

• Diploma from a recognised local polytechnic or equivalent.
• Prior experience in customer service, call centre operations, or administrative support is advantageous.
• Excellent verbal communication skills with the ability to engage, influence, and build rapport with diverse donor profiles.

Responsabilités

• Drive donor recruitment and retention through proactive tele-engagement and appointment scheduling.
• Manage inbound donor interactions across channels for appointments, eligibility, and events.
• Oversee donor communications and administrative processes including donor recognition and call records for audit readiness.

Connaissances

Customer service

Call centre operations

Administrative support

Verbal communication

MS Office

CRM / database systems

Formation

Diploma from polytechnic

Outils

MS Teams

CRM systems

Database systems

Microsoft Office

Description du poste

Working Hours:

Tuesday to Friday, 9.00 am - 6.00 pm; Saturday, 9.00 am - 5.00 pm (Off on Sunday and Monday).

About the role

The Donor Services Coordinator serves as the vital first point-of-contact for the Blood Donor Recruitment Programme, seamlessly blending proactive donor engagement with essential administrative operations. This role plays a critical part in sustaining the national blood supply by reaching out to schedule donation appointments, executing urgent donor recalls during low-stock periods, and educating the community on donation criteria and recognition programmes. Behind the scenes, the Coordinator ensures operational excellence by managing donor enquiries, maintaining accurate data records, and providing the robust administrative support needed to keep recruitment campaigns running smoothly.

Key responsibilities

• Drive donor recruitment and retention through proactive tele-engagement, including appointment scheduling and targeted outreach to support national blood collection targets.

• Manage inbound donor interactions across multiple channels, addressing enquiries related to appointments, eligibility, and blood donation events with accuracy and professionalism.

• Oversee donor communications and administrative processes, including management of enquiry mailboxes, issuance of donor recognition certificates, and maintenance of call records to ensure audit readiness and service quality.

• Ensure data integrity and compliance by performing accurate data entry, maintaining booking records, and generating reports to support operational tracking and decision-making.

• Coordinate and schedule manpower resources for tele-recruitment operations, optimising team deployment to meet service levels and campaign demands.

• Provide administrative and operational support to ensure seamless execution of donor engagement activities and programme delivery.

About you

• Diploma from a recognised local polytechnic or equivalent.

• Prior experience in customer service, call centre operations, or administrative support is advantageous.

• Excellent verbal communication skills with the ability to engage, influence, and build rapport with diverse donor profiles.

• Strong proficiency in spoken and written English, with the ability to communicate effectively with donors from diverse backgrounds. Additional language proficiency to support donor engagement is an advantage.

• Prior experience supervising, guiding, or managing team members is an added advantage.

• Demonstrates professionalism in phone etiquette and consistently delivers high‑quality customer service across all donor interactions.

• Proficient in Microsoft Office applications and experienced in using communication tools (e.g. MS Teams), database systems, and recruitment or CRM platforms.

• Able to manage shifting priorities and perform effectively in a fast‑paced, operations‑driven environment.

• Ensures accuracy in data handling, scheduling, and administrative processes, with a strong sense of ownership and responsibility.

• Willingness to work on weekends (Saturdays and/or Sundays) to support operational requirements.