Training & Development Specialist

TDCX Group; Singapore; On-site; SGD 60,000 - 120,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Job summary

TDCX is seeking a capable Training Specialist to design, deliver, and improve onboarding and ongoing training for our customer experience teams. You will conduct orientation sessions, create manuals, multimedia aids, and ensure training aligns with quality standards.

You will analyze training needs, measure effectiveness, and drive service quality initiatives in collaboration with management. Strong communication, English proficiency, and proficiency in Microsoft Office are essential.

Qualifications

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree.
• Experience in related field preferred (2+ years).
• Proficient in Microsoft Office and strong communication skills.
• Ability to deliver engaging trainings and presentations.

Responsibilities

• Conduct orientation sessions and plan/deliver full training programs for new hires.
• Develop training programs, manuals, multimedia aids and educational materials.
• Follow up on training programs to evaluate effectiveness.
• Evaluate existing training and provide improvement recommendations.
• Conduct Training Needs Analysis and develop programs to improve staff performance.
• Drive service quality initiatives for continuous standards improvement.
• Other duties as assigned to support Quality Management System at TDCX.

Skills

Microsoft Office

Communication skills

Interpersonal skills

Presentation skills

Training delivery

E-content design

Education

Advanced/Higher/Graduate Diploma or Bachelor's / Postgraduate Degree

Tools

Microsoft Office

Job description

TDCX is seeking a capable Training Specialist to design, deliver, and improve onboarding and ongoing training for our customer experience teams. You will conduct orientation sessions, create manuals, multimedia aids, and ensure training aligns with quality standards.

You will analyze training needs, measure effectiveness, and drive service quality initiatives in collaboration with management. Strong communication, English proficiency, and proficiency in Microsoft Office are essential.