Training Coordinator (MANILA) Philippines Learning & Development 30-August-2026

TDCX Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Global workspaces

Learning & development programs

Positive work culture

Flexible working arrangements

Public transport access

Mentoring from experts

Job summary

TDCX Group is seeking a Learning Designer to create and curate learning materials such as elearnings, slides, facilitator and participant guides, and workbooks. The role focuses on designing programs that drive application and performance improvement.

You’ll ensure materials meet business needs, maintain the Training Catalogue, and collaborate with internal stakeholders to deliver effective courses. Strong English communication and experience with Articulate/Captivate/Ispring are required.

Qualifications

• Bachelor’s degree in a related field is required.
• 2+ years in training design/implementation preferred.
• Experience creating learning objectives and outcomes.
• Proficiency with elearning tools (Articulate, Captivate, Ispring).
• Strong written and verbal English; ability to work with supporting markets.

Responsibilities

• Create learning materials including elearnings, slides, facilitator and participant guides, handouts and workbooks.
• Design programs focused on application and performance improvement.
• Ensure training materials meet business needs and close performance gaps.
• Maintain and update Training Catalogue.
• Collaborate with internal stakeholders to produce effective courses.
• Conduct Training Analysis to identify training needs and interventions.

Skills

Training design

English communication

Multimedia skills

Fast work pace

Stakeholder collaboration

Education

Bachelor’s Degree in any related field

Tools

Articulate

Captivate

Ispring

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Create learning materials that include but not limited to the following: elearnings, powerpoint slides, Facilitator and Participant guides, workbooks, handouts, huddle sheets and other learning documents
• Design learning programs geared towards application rather than just memorization
• Ensure materials created answer business needs and/or are targeted to closing performance gap
• Maintain and update Training Catalogue
• Collaborate with internal stake holders to produce effective training courses
• Conduct Training Analysis to identify needs to produce the correct intervention
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree in any related field
• Preferable with 2 years of working experience in the related field is required for this position.
• Experience in Training Design Implementation
• Strong background in elearning tools such as Articulate, Captivate, Ispring etc.
• High proficiency in creating learning objectives/outcomes with materials that achieves it
• Proficiency in Multi Media tools
• Fast working process is a must
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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