Learning & Development Architect

TDCX Group; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Social security coverage

World-class workspaces

Flexible working arrangements

Job summary

TDCX is seeking a Training Manager to design and deliver comprehensive learning programs for new hires and ongoing staff development in Singapore. You will create manuals, multimedia aids, and e-learning content, with a focus on effective delivery and measurable outcomes.

Candidates should have at least a diploma and 2 years of related experience, strong communication, and proficiency with MS Office. This role offers a flexible and growth-oriented environment in a global BPO setting.

Qualifications

• Advanced/Higher/Graduate Diploma or higher in related field.
• 2+ years in training/learning and development preferred.
• Strong MS Office skills and digital content creation.
• Excellent English communication, both written and spoken.

Responsibilities

• Plan and deliver full training programs for new hires.
• Develop training materials, manuals, multimedia aids, and e-learning content.
• Regularly follow up on training effectiveness and adjust programs.
• Evaluate existing programs and recommend improvements.
• Lead Training Needs Analysis and program development.
• Support quality initiatives across the organization.

Skills

Communication

Presentation

Training delivery

Training methodologies

e-content design

English language

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Tools

Microsoft Office

Job description

TDCX is seeking a Training Manager to design and deliver comprehensive learning programs for new hires and ongoing staff development in Singapore. You will create manuals, multimedia aids, and e-learning content, with a focus on effective delivery and measurable outcomes.

Candidates should have at least a diploma and 2 years of related experience, strong communication, and proficiency with MS Office. This role offers a flexible and growth-oriented environment in a global BPO setting.