Training and Development HR Executive

LOTTE Travel Retail Singapore; Singapore; Sur place; SGD 45 000 - 73 000; Plein temps

Avantages offerts par ce poste

Annual leave 14–18 days

Medical insurance

Hospitalisation & Surgery cover

Dental insurance

Performance bonus

Birthday leave

Résumé du poste

LOTTE Travel Retail Singapore is seeking a proactive Training & Development HR Executive to lead onboarding and frontline training across our 19 stores and Changi operations. You will facilitate engaging workshops, coach store teams, and manage learning portals, while handling essential administrative tasks and analytics to support operations.

The role combines hands-on training delivery with data-driven reporting, compliance training, and development initiatives to enhance service standards and

Qualifications

• Degree or diploma in Human Resources, Training & Development, or related field.
• Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
• Strong Administrative & Reporting Skills: Proficiency in Microsoft Excel and meticulous training records/financial documentation.

Responsabilités

• Coordinate and execute onboarding for frontline staff and executive hires, partnering with Operations Management for buddy system implementation.
• Deliver engaging Service Excellence workshops and review grooming standards for new hires to uphold the premium brand.
• Manage airport-specific training portals and handle registration processes (QSM, One Changi) and Extra Miles Award matters.
• Oversee mandatory training including First Aid, Trade Compliance, and Security Compliance to meet regulatory requirements.
• Provide in-store coaching across Changi Airport terminals with real-time feedback.
• Review and refine L&D SOPs and associated processes; manage training-related financial administration.
• Prepare weekly and monthly HR reports for L&D to track training effectiveness and participation.
• Contribute to Employee Engagement programs and activities to foster a positive workplace culture.
• Assist with broader HR initiatives and ad-hoc projects as needed.

Connaissances

Facilitation

Onboarding

Coaching

Data reporting

Excel proficiency

Communication

Analytical

Formation

Diploma / Degree in HR or related field

Outils

One Changi Learning portal

QSM registrations

Learning portals

Excel

Description du poste

This is NOT a HR Generalist opening.

We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands‑on role where you will be the "face" of training for our frontline teams. You will spend approximately 40% of your time facilitating engaging workshops and providing in‑store coaching, while dedicated 60% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

• Drive Holistic Onboarding: Coordinate and execute the onboarding journey for retail frontline staff and corporate executive‑level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration.

• Facilitation & Brand Excellence: Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.

• Manage Specialized Learning Portals: Serve as the primary point of contact for airport‑specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.

• Coordinate Mandatory Compliance: Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.

• In-Store Coaching: Regularly visit stores across Changi Airport terminals to provide real‑time, constructive feedback on service standards and operational behaviors.

• L&D Operations & Process Improvement: Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training‑related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.

• Data‑Driven Reporting: Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.

• Shape Company Culture: Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.

• Ad‑hoc Support: Assist with broader HR initiatives and general affairs projects as assigned by management.

Why you should be interested

• The World's Leading Stage: Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world‑class travel hub.
• Diverse Scope of Impact: From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
• Strategic Contribution: Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
• Global Brand Visibility: Work closely with HR leadership in a high‑visibility role within a global brand environment, offering significant variety and professional challenge.

• Degree or diploma in Human Resources, Training & Development, or related field.
• Demonstrated training and facilitation experience: Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high‑touch service environment.
• Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
• Proactive & Detail‑Oriented: Ability to review processes/SOPs and identify opportunities for improvement.
• Communication Skills: Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
• Analytical and details oriented
• This role is primarily based in our Tampines HQ Office with ad‑hoc visit to our Airport office and 19 stores across the 4 terminals to deliver trainings, coordinate brands trainings and coaching.

Preferred/Bonus Requirements

• Experience within Travel Retail or a high‑volume airport ecosystem.
• Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications.
• Prior experience managing employee engagement activities or corporate onboarding.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances
• Birthday Leave