Training Admin Specialist — Fast-Paced Ops (5D Week)

TempServ Pte. Ltd.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Tempserv Pte Ltd is seeking a Training Admin Executive to support Adult Educators (AE) and learners enrolled in WSQ programmes. You will manage enrolments, attendance and various requests in the training management system, ensuring timely processing and accurate records.

Ideal candidates hold an ITE certificate or higher with at least 2 years in customer service or training/operations. You will need to communicate clearly, stay detail-oriented, and work effectively in a fast-paced environment.

Qualifications

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Able to handle customers in a friendly and professional manner with good stress tolerance.
• Strong decision-making and problem-solving abilities to respond to complaints and queries.
• Attention to detail with good organizational and multi-tasking skills and clear writing/communication.

Responsibilities

• To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
• Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
• Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.
• Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
• Ensure that enrolment and attendance via TPG is captured promptly.
• Any other Ad-Hoc duties that are training administration related

Skills

Customer service

Training administration

Attention to detail

Communication

Multitasking

Education

ITE certificate or higher

Tools

CRMS

Training system

Job description

Tempserv Pte Ltd is seeking a Training Admin Executive to support Adult Educators (AE) and learners enrolled in WSQ programmes. You will manage enrolments, attendance and various requests in the training management system, ensuring timely processing and accurate records.

Ideal candidates hold an ITE certificate or higher with at least 2 years in customer service or training/operations. You will need to communicate clearly, stay detail-oriented, and work effectively in a fast-paced environment.