Training Admin Executive x2 / AMK / 5D week!

TempServ Pte Ltd; Singapore; Sur place; SGD 33 000 - 47 000; Plein temps

Résumé du poste

Tempserv Pte Ltd is seeking a Training Admin Executive to support Adult Educators (AE) and learners enrolled in WSQ programmes. You will manage enrolments, attendance and various requests in the training management system, ensuring timely processing and accurate records.

Ideal candidates hold an ITE certificate or higher with at least 2 years in customer service or training/operations. You will need to communicate clearly, stay detail-oriented, and work effectively in a fast-paced environment.

Qualifications

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Able to handle customers in a friendly and professional manner with good stress tolerance.
• Strong decision-making and problem-solving abilities to respond to complaints and queries.
• Attention to detail with good organizational and multi-tasking skills and clear writing/communication.

Responsabilités

• To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
• Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
• Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.
• Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
• Ensure that enrolment and attendance via TPG is captured promptly.
• Any other Ad-Hoc duties that are training administration related

Connaissances

Customer service

Training administration

Attention to detail

Communication

Multitasking

Formation

ITE certificate or higher

Outils

CRMS

Training system

Description du poste

Training Admin Executive x2 / AMK / 5D week!

• To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
• Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
• Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.
• Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
• Ensure that enrolment and attendance via TPG is captured promptly.
• Any other Ad-Hoc duties that are training administration related

Requirements

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
• Possess good decision-making and problem-solving abilities to respond to complaints and queries
• Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
• Team player, adaptable, receptive to change and able to thrive in a fast-paced environment.

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Isabel Wee/EA Personnel No: R26160338