Trading Platform Client Relations Specialist

CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. is seeking a customer service professional to assist customers with online trading platforms, including desktop and mobile access.

The role involves guiding clients through account openings for retail, corporate and institutional segments and promoting our product offerings such as equities, CFDs, LFX and margin financing. The ideal candidate will be diploma-qualified, customer-focused, and able to communicate clearly, handle inquiries, and

Qualifications

• Troubleshoot desktop issues related to customers’ web browsers and operating systems.
• Service oriented with good communication skills and willingness to go the extra mile for customers.
• Good team player and able to deliver within tight deadlines.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Able to multitask and stay calm under pressure, especially in intense situations.

Responsibilities

• Participate in roadshows and demonstrate online trading platforms for retail, corporate and institutional accounts.
• Introduce product promotions and offer knowledge on equities, CFDs, LFX, margin financing.
• Organise seminars/webinars to educate customers on platform features.
• Handle and escalate customer enquiries and feedback.
• Provide excellent service via phone and other channels.
• Adhere to service level targets and perform other duties as assigned by Manager.

Skills

Troubleshooting

Customer service

Communication

Team player

Pressure handling

Interest in financial markets

Diploma

Education

Diploma

Job description

CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. is seeking a customer service professional to assist customers with online trading platforms, including desktop and mobile access.

The role involves guiding clients through account openings for retail, corporate and institutional segments and promoting our product offerings such as equities, CFDs, LFX and margin financing. The ideal candidate will be diploma-qualified, customer-focused, and able to communicate clearly, handle inquiries, and