Trade Customer Support Specialist (Cantonese)

United Overseas Bank; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Trade Support specialist to assist clients with day-to-day Trade transaction queries by phone or email. You will record information per SOPs, advise on Trade products, and work with stakeholders to fulfil client requests while ensuring accurate reporting and KPI monitoring.

The role requires solid knowledge of Trade products, strong customer service, and the ability to liaise in Cantonese for HK market clients, with excellent verbal and

Qualifications

• Understanding of various Trade products.
• Strong customer service in Trade products.
• Ability to liaise in Cantonese for HK market clients.
• Excellent verbal and email writing skills.

Responsibilities

• Support clients with day-to-day Trade transaction queries via phone or email.
• Record all calls and information according to SOPs.
• Act as a Trade advisor on various Trade product inquiries.
• Collaborate with stakeholders to fulfil client requests.
• Ensure timely and accurate reporting and KPI monitoring.
• Identify and escalate client issues when needed.
• Provide excellent service to all clients.

Skills

Trade product knowledge

Customer service

Cantonese language

Verbal and email communication

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a Trade Support specialist to assist clients with day-to-day Trade transaction queries by phone or email. You will record information per SOPs, advise on Trade products, and work with stakeholders to fulfil client requests while ensuring accurate reporting and KPI monitoring.

The role requires solid knowledge of Trade products, strong customer service, and the ability to liaise in Cantonese for HK market clients, with excellent verbal and