Senior Officer, Customer Service (Trade), Group Tech & Operations

United Overseas Bank; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Trade Support specialist to assist clients with day-to-day Trade transaction queries by phone or email. You will record information per SOPs, advise on Trade products, and work with stakeholders to fulfil client requests while ensuring accurate reporting and KPI monitoring.

The role requires solid knowledge of Trade products, strong customer service, and the ability to liaise in Cantonese for HK market clients, with excellent verbal and

Qualifications

• Understanding of various Trade products.
• Strong customer service in Trade products.
• Ability to liaise in Cantonese for HK market clients.
• Excellent verbal and email writing skills.

Responsibilities

• Support clients with day-to-day Trade transaction queries via phone or email.
• Record all calls and information according to SOPs.
• Act as a Trade advisor on various Trade product inquiries.
• Collaborate with stakeholders to fulfil client requests.
• Ensure timely and accurate reporting and KPI monitoring.
• Identify and escalate client issues when needed.
• Provide excellent service to all clients.

Skills

Trade product knowledge

Customer service

Cantonese language

Verbal and email communication

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Responsibilities

• Support clients on the day to day Trade transaction queries on phone or emails
• Record all calls information according to standard operating procedures
• Acts as a Trade advisor on various Trade products enquiries -
• Work closely with various stakeholders to ensure client's requests are fulfilled
• Ensure timely and accurate delivery of reporting and monitoring of department KPIs
• Identify and escalation client issue if any
• Provide excellent customer service to all clients
• -

Requirements

• Good understanding of various Trade products
• Great Customer Service on Trade Products
• Ability to liaise in Cantonese for our HK market clients
• Able to work independently with excellent verbal and email-writing skills
• Able to interact effectively with internal & external parties of all levels
• -

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.