Ticketing Systems & Governance Lead (Operations)

Public Service Division; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Public Service Division is seeking a Manager/Deputy Manager for Ticketing System & Governance (Operations) to lead end-to-end governance and system ownership of the national transport ticketing platform in Singapore.

You will drive enhancements, shape the future of commuter experiences, collaborate with partners and internal teams, and ensure operational readiness and compliance across contracts and audits to deliver reliable journeys for millions of commuters.

Qualifications

• 3+ years of proven experience in analysing requirements and governance.
• Strong stakeholder and vendor management skills.

Responsibilities

• Govern a national ticketing system to deliver reliable, commuter-centric journeys.
• Lead transformation initiatives from business cases to enhancements in ticketing.
• Translate commuter needs and market trends into practical solutions.
• Collaborate with technology partners, operators, vendors and internal teams.
• Assess system changes for operational impact, commuter value and feasibility.
• Strengthen system governance through contracts, audits and compliance actions.

Skills

IT/Engineering

Business analysis

Governance

Stakeholder management

Analytical thinking

Education

Bachelor’s in CS/Engineering/IT or related

Job description

Public Service Division is seeking a Manager/Deputy Manager for Ticketing System & Governance (Operations) to lead end-to-end governance and system ownership of the national transport ticketing platform in Singapore.

You will drive enhancements, shape the future of commuter experiences, collaborate with partners and internal teams, and ensure operational readiness and compliance across contracts and audits to deliver reliable journeys for millions of commuters.