Ticketing Systems & Governance Lead, Operations

Government Technology Agency (GovTech); Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

You will collaborate with technology partners, operators and internal teams, review requirements, manage incident response and ensure risk controls, contracts and audits align with public service standards.

Qualifications

• Minimum 3 years of experience in analysing requirements, managing customer experience and maintaining system operations.
• Strong stakeholder management and vendor management skills.
• Analytical and problem-solving skills with ability to evaluate complex business and operational requirements.

Responsibilities

• Lead system delivery initiatives, by developing business cases, reviewing business requirements and overseeing enhancements to improve the ticketing experience for commuters.
• Collaborate with technology partners, operators, vendors and internal teams to turn commuter needs and market trends into operational solutions and uplift the end-to-end ticketing experience.
• Manage the enhancement request process and evaluate changes for commuter impact, feasibility and financial implications, securing necessary approvals.

Skills

Analytical thinking

Stakeholder management

Vendor management

Requirements analysis

Education

Computer Science

Engineering

Information Technology

Business Analysis

Job description

You will collaborate with technology partners, operators and internal teams, review requirements, manage incident response and ensure risk controls, contracts and audits align with public service standards.