Ticketing Systems & Governance Lead

Public Service Division; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Public Service Division is seeking a Deputy Manager, Ticketing System & Governance (Operations) to lead system ownership, operations and governance of Singapore’s Transit Ticketing System, delivering reliable, people‑centric public transport services.

You will coordinate with technology partners, operators and contractors to plan enhancements, manage requirements and oversee deployment and testing, while strengthening governance, contracts and risk controls.

Qualifications

• Knowledge in Computer Science, Engineering, Information Technology, Business Analyst or related field required.
• At least 3 years of proven experience analysing requirements, managing customer experience and maintaining system operations.
• Strong stakeholder management, situational awareness and vendor management skills.
• Analytical and problem‑solving skills to evaluate complex business and operational requirements.
• Effective communication with cross‑functional teams and senior management.

Responsibilities

• Lead transformation initiatives: develop business cases, review requirements and oversee enhancements for the Transit Ticketing System.
• Collaborate with technology partners, operators, vendors and internal teams to turn commuter needs into executable improvements.
• Manage the enhancement request process and evaluate changes for commuter impact, feasibility and cost.
• Sign‑off UAT reviews with stakeholders, ensuring test plans and defect handling before deployment.
• Plan deployment strategies with technical delivery teams and contractors to minimise service disruption.
• Strengthen system governance by managing contracts, audits, and compliance actions.

Skills

System governance

Stakeholder management

Requirements analysis

Verbal and written communication

Leadership

Education

Bachelor's degree in Computer Science / Engineering / IT / Business Analysis

Job description

Public Service Division is seeking a Deputy Manager, Ticketing System & Governance (Operations) to lead system ownership, operations and governance of Singapore’s Transit Ticketing System, delivering reliable, people‑centric public transport services.

You will coordinate with technology partners, operators and contractors to plan enhancements, manage requirements and oversee deployment and testing, while strengthening governance, contracts and risk controls.