Test Governance and Operations Manager_Contract Renewable

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTT SINGAPORE PTE. LTD. is seeking a seasoned governance and supplier risk professional to support the Offshore Delivery Centre strategy, risk assessments and third-party management across supplier locations. The role emphasizes governance, reporting, and timely execution of planned actions.

You will coordinate with Risk, Procurement, Compliance, Information Security, and business stakeholders, maintain governance records, and contribute to BCM and operational resilience exercises.

Qualifications

• Bachelor's degree in computer engineering, information technology, business, risk management or related discipline.
• 5–7 years of experience in offshore delivery environments, supplier governance, vendor management or risk management.
• Familiarity with banking or regulated environments is an advantage.
• Experience coordinating risk assessments, compliance reviews and remediation tracking.
• Experience supporting BCM, disaster recovery exercises and operational resilience testing.

Responsibilities

• Support execution of ODC location strategy initiatives across supplier locations.
• Track progress of ODC activities and deliverables to ensure timely execution.
• Prepare status updates, briefing materials and management reports for governance forums and meetings.
• Act as primary coordinator for third-party risk assessments with strategic suppliers.
• Coordinate with Risk, Procurement, Compliance, IT Security and supplier representatives for assessment activities.
• Monitor assessment findings, risk treatment plans and closure status.
• Maintain supplier governance records, assessment documentation and risk registers.
• Support periodic reviews of supplier compliance with policies and contractual obligations.
• Support BCM planning, coordination and execution for TCoE and supplier ODCs.
• Coordinate business continuity exercises, recovery tests and crisis management activities.
• Track BCM readiness and remediation arising from tests and assessments.
• Maintain business continuity documentation, contact lists and recovery procedures.
• Coordinate with internal stakeholders and suppliers to ensure effective communication of initiatives.
• Monitor action items from governance meetings and supplier reviews.
• Support continuous improvement in governance, supplier management and reporting capabilities.

Skills

Analytical skills

Dashboard reporting

Stakeholder management

Vendor management

Risk management

Communication skills

Education

Bachelor's Degree in IT/Business/Risk

Tools

Microsoft Excel

Power Query

Pivot Tables

Job description

Responsibilities:

ODC Strategy & Governance

• Support the execution of Company's Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
• Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
• Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings. Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.

Supplier Risk & Third-Party Management

• Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
• Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
• Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
• Maintain supplier governance records, assessment documentation, and risk registers.
• Support periodic reviews of supplier compliance with Company policies, standards, and contractual obligations.

Business Continuity & Operational Resilience

• Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
• Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
• Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
• Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.

Stakeholder & Vendor Management

• Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
• Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
• Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.

Requirements:

• Bachelor's Degree in Computer Engineering, Information Technology, Business, Risk Management or a related discipline.
• Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
• Familiarity with banking, financial services, or regulated environments will be an advantage.
• Minimum understanding of third-party risk management, supplier governance, and control frameworks.
• Experience coordinating risk assessments, compliance reviews and remediation tracking.
• Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
• Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis
• Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
• Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
• Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.
• Ability to influence without direct authority and drive actions to closure.
• Excellent written, verbal, presentation, and stakeholder communication skills.
• High attention to detail, with strong analytical and problem-solving capabilities.