Test Governance and Operations Manager

SAKSOFT PTE LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SAKSOFT PTE LIMITED in Singapore seeks a Test Governance and Operations Manager with 6–9 years of experience to lead governance, risk, and continuity initiatives across offshore delivery and supplier ecosystems.

You will coordinate vendor governance, third‑party risk assessments, BCM activities, and management reporting, partnering with risk, procurement, and operations to ensure timely, compliant delivery.

Qualifications

• Bachelor's Degree in Computer Engineering, IT, Business, Risk Management or related discipline.
• 5–7 years of experience in offshore delivery environments, supplier governance, vendor management or project governance.
• Familiarity with banking, financial services in regulated environments is an advantage.
• Understanding of third‑party risk management, supplier governance and control frameworks.
• Experience coordinating risk assessments, compliance reviews and remediation tracking.

Responsibilities

• Support the execution of ODC location strategy initiatives across supplier locations.
• Track progress of ODC activities, action items, and deliverables to meet timelines.
• Prepare status updates, briefing materials, and governance reports for forums and meetings.
• Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.
• Coordinate risk assessments, compliance reviews and remediation tracking with stakeholders.
• Support BCM, disaster recovery exercises, and resilience activities with suppliers.

Skills

ODC strategy & governance

Third-party risk management

BCM & operational resilience

Education

Bachelor's Degree in Computer Engineering, IT, Business, Risk Management

Job description

Experience: 6-9 Years
Role: Test Governance and Operations Manager

Key Skills:

• Offshore Delivery Centre (ODC) Strategy & Governance
• Third-Party Risk Management & SupplierGovernance
• Business Continuity Management (BCM) & Operational Resilience

Responsibilities:

ODC Strategy & Governance

• Support the execution of Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
• Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
• Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings.
• Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.

Supplier Risk & Third-Party Management

• Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
• Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
• Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
• Maintain supplier governance records, assessment documentation, and risk registers.
• Support periodic reviews of supplier compliance with policies, standards, and contractual obligations.

Business Continuity & Operational Resilience

• Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
• Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
• Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
• Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.

Stakeholder & Vendor Management

• Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
• Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
• Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.

Requirements:

• Bachelor's Degree in Computer Engineering, Information Technology, Business, Risk Management or a related discipline.
• Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
• Familiarity with banking, financial services, or regulated environments will be an advantage.
• Minimum understanding of third-party risk management, supplier governance, and control frameworks.
• Experience coordinating risk assessments, compliance reviews and remediation tracking.
• Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
• Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis.
• Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
• Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
• Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.
• Ability to influence without direct authority and drive actions to closure.
• Excellent written, verbal, presentation, and stakeholder communication skills.
• High attention to detail, with strong analytical and problem-solving capabilities.