Tenancy Management Lead

EXCELTEC PROPERTY MANAGEMENT PTE LTD; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

EXCELTEC PROPERTY MANAGEMENT PTE LTD is seeking an experienced Tenancy Management Lead to head a tenancy management team. The role focuses on overseeing tenancy operations, maximising occupancy, and delivering strong tenant relationships across the portfolio.

You will drive leasing and marketing initiatives, manage lease administration and financial processes, and lead cross-functional collaboration to deliver superior occupancy performance and a positive tenant experience.

Qualifications

• Degree or Diploma in Property Management, Real Estate, Business Administration or related discipline.
• Strong analytical, communication and negotiation skills.
• Proficient in Microsoft Office and tenancy management systems.

Responsibilities

• Oversee full tenancy lifecycle: sourcing, onboarding, renewals and exits.
• Develop strategies to maintain occupancy and maximise space utilisation.
• Drive marketing and leasing efforts to attract tenants and support rental reviews.
• Serve as main contact for tenants and coordinate with internal/external stakeholders on tenancy matters.
• Oversee administration and maintenance of tenancy agreements and related documentation; ensure timely billing and collections.
• Lead, develop and manage the tenancy team; set service standards and drive continuous improvement.

Skills

Analytical skills

Communication

Negotiation

MS Office

Tenancy systems

Education

Degree/Diploma in Property Management or related

Tools

MS Office

Tenancy management system

Job description

Role Summary

We are seeking an experienced and proactive Tenancy Management Lead to lead a tenancy management team. The role is responsible for overseeing tenancy operations, maximising occupancy, managing tenant relationships, driving leasing and marketing initiatives, and ensuring effective administration of tenancy-related matters across the portfolio.

The successful candidate will play a key role in enhancing utilisation of the property portfolio while maintaining excellent tenant experience and operational efficiency.

Key Responsibilities

Tenancy & Occupancy Management

• Manage the full tenancy lifecycle, including tenant sourcing, onboarding, renewals and exits.
• Develop and implement strategies to maintain healthy occupancy levels and maximise utilisation of available spaces.
• Monitor tenancy performance and provide recommendations to improve occupancy and rental returns.
• Review tenant mix and identify opportunities to strengthen the portfolio.

Leasing & Marketing

• Drive marketing and promotional efforts to attract suitable tenants.
• Conduct market assessments and identify potential leasing opportunities.
• Engage prospective tenants and facilitate leasing discussions.
• Support rental reviews and market positioning exercises.

Tenant & Stakeholder Management

• Serve as the key point of contact for tenants and stakeholders.
• Build and maintain positive working relationships with tenants.
• Address tenancy-related enquiries, issues and feedback promptly and professionally.
• Coordinate with internal departments and external stakeholders on tenancy matters.

Lease Administration & Financial Management

• Oversee preparation, administration and maintenance of tenancy agreements and related documentation.
• Ensure timely billing, invoicing and rental collection.
• Monitor arrears and follow up on outstanding payments.
• Maintain accurate tenancy records, reports and databases.
• Ensure compliance with tenancy policies, procedures and regulatory requirements.

Team Leadership

• Lead, manage and develop the tenancy management team.
• Establish clear processes, work procedures and service standards.
• Monitor team performance and drive continuous improvement initiatives.
• Foster a collaborative and service-oriented culture within the team.

Requirements

• Degree or Diploma in Property Management, Real Estate, Business Administration or related discipline.
• Minimum 5 years of relevant experience in tenancy management, property management, leasing or estate management.
• Experience managing commercial, industrial, retail or mixed-use properties would be an advantage.
• Proven ability to manage tenancy operations and stakeholder relationships.
• Strong understanding of lease administration, rental management and billing processes.
• Demonstrated experience in leading or supervising a team.
• Good analytical, communication and negotiation skills.
• Proficient in Microsoft Office applications and tenancy/property management systems.

Preferred Attributes

• Strong customer and stakeholder management skills.
• Commercially aware with an understanding of occupancy and utilisation objectives.
• Process-driven and detail-oriented.
• Able to work independently while leading cross-functional teams.
• Positive and resilient leader capable of building a new team and function.