Tenancy Management Lead

Exceltec Property Management; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Exceltec Property Management seeks an experienced Tenancy Management Lead to oversee a tenancy management team and drive occupancy, leasing and marketing initiatives across the portfolio. You will manage the full tenancy lifecycle, tenant relations, and tenancy documentation, while maintaining strong financial and administrative controls.

In this role you will develop strategies to maximise utilisation and tenant experience, coordinate with internal departments and external stakeholders, and

Qualifications

• Degree or Diploma in Property Management, Real Estate, Business Administration or related discipline.
• Strong understanding of lease administration, rental management and billing processes.
• Proven ability to manage tenancy operations and stakeholder relationships.
• Demonstrated experience in leading or supervising a team.

Responsibilities

• Manage the full tenancy lifecycle, including tenant sourcing, onboarding, renewals and exits.
• Develop and implement strategies to maintain healthy occupancy levels and maximise utilisation of available spaces.
• Monitor tenancy performance and provide recommendations to improve occupancy and rental returns.
• Review tenant mix and identify opportunities to strengthen the portfolio.
• Drive marketing and promotional efforts to attract suitable tenants.
• Conduct market assessments and identify potential leasing opportunities.
• Engage prospective tenants and facilitate leasing discussions.
• Support rental reviews and market positioning exercises.
• Serve as the key point of contact for tenants and stakeholders.
• Build and maintain positive working relationships with tenants.
• Address tenancy-related enquiries, issues and feedback promptly and professionally.
• Coordinate with internal departments and external stakeholders on tenancy matters.
• Oversee preparation, administration and maintenance of tenancy agreements and related documentation.
• Ensure timely billing, invoicing and rental collection.
• Monitor arrears and follow up on outstanding payments.
• Maintain accurate tenancy records, reports and databases.
• Ensure compliance with tenancy policies, procedures and regulatory requirements.
• Lead, manage and develop the tenancy management team.
• Establish clear processes, work procedures and service standards.
• Monitor team performance and drive continuous improvement initiatives.
• Foster a collaborative and service-oriented culture within the team.

Skills

Lease administration

Rental management

Billing processes

Leadership

Negotiation

Education

Degree or Diploma in Property Management/Real Estate/Business Administration

Tools

Microsoft Office

Property management systems

Job description

Role Summary

We are seeking an experienced and proactive Tenancy Management Lead to lead a tenancy management team. The role is responsible for overseeing tenancy operations, maximising occupancy, managing tenant relationships, driving leasing and marketing initiatives, and ensuring effective administration of tenancy-related matters across the portfolio.

The successful candidate will play a key role in enhancing utilisation of the property portfolio while maintaining excellent tenant experience and operational efficiency.

Key Responsibilities

Tenancy & Occupancy Management

• Manage the full tenancy lifecycle, including tenant sourcing, onboarding, renewals and exits.

• Develop and implement strategies to maintain healthy occupancy levels and maximise utilisation of available spaces.

• Monitor tenancy performance and provide recommendations to improve occupancy and rental returns.

• Review tenant mix and identify opportunities to strengthen the portfolio.

Leasing & Marketing

• Drive marketing and promotional efforts to attract suitable tenants.

• Conduct market assessments and identify potential leasing opportunities.

• Engage prospective tenants and facilitate leasing discussions.

• Support rental reviews and market positioning exercises.

Tenant & Stakeholder Management

• Serve as the key point of contact for tenants and stakeholders.

• Build and maintain positive working relationships with tenants.

• Address tenancy-related enquiries, issues and feedback promptly and professionally.

• Coordinate with internal departments and external stakeholders on tenancy matters.

Lease Administration & Financial Management

• Oversee preparation, administration and maintenance of tenancy agreements and related documentation.

• Ensure timely billing, invoicing and rental collection.

• Monitor arrears and follow up on outstanding payments.

• Maintain accurate tenancy records, reports and databases.

• Ensure compliance with tenancy policies, procedures and regulatory requirements.

Team Leadership

• Lead, manage and develop the tenancy management team.

• Establish clear processes, work procedures and service standards.

• Monitor team performance and drive continuous improvement initiatives.

• Foster a collaborative and service-oriented culture within the team.

Requirements

• Degree or Diploma in Property Management, Real Estate, Business Administration or related discipline.

• Minimum 5 years of relevant experience in tenancy management, property management, leasing or estate management.

• Experience managing commercial, industrial, retail or mixed-use properties would be an advantage.

• Proven ability to manage tenancy operations and stakeholder relationships.

• Strong understanding of lease administration, rental management and billing processes.

• Demonstrated experience in leading or supervising a team.

• Good analytical, communication and negotiation skills.

• Proficient in Microsoft Office applications and tenancy/property management systems.

Preferred Attributes

• Strong customer and stakeholder management skills.

• Commercially aware with an understanding of occupancy and utilisation objectives.

• Process-driven and detail-oriented.

• Able to work independently while leading cross-functional teams.

• Positive and resilient leader capable of building a new team and function.