Manager, Operations (MEC Ops and AMKSC Ops)

NHG Health; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Tan Tock Seng Hospital in Singapore seeks a Manager, Operations (MEC Ops and AMKSC Ops) to oversee day-to-day outpatient clinic operations, drive efficiency, and ensure service quality across SOCs.

Reporting to the Senior Manager/Assistant Director, you will lead process improvements, monitor dashboards and KPIs, and coordinate with clinic managers, nurses, and PSAs to ensure consistent service delivery and cost-awareness.

Qualifications

• Degree in Engineering, Science, Healthcare Management or related discipline.
• At least 7 years of relevant experience, including some supervisory or team lead capacity.
• Healthcare operations or service-oriented environment, outpatient/clinic experience preferred.
• Familiarity with Lean, Six Sigma, or equivalent.
• Ability to work with operational data and generate reports.

Responsibilities

• Assist in day-to-day outpatient clinic operations, monitor patient flow, resources, and service standards.
• Identify inefficiencies and design, pilot, and implement process improvements.
• Maintain and analyse operational data, dashboards, and KPI reports to surface trends and inform decisions.
• Support delivery of operational and digital/technology improvement projects across teams.
• Review and update SOPs to reflect changes and ensure consistency across clinics.

Skills

Lean

Six Sigma

Process Improvement

Data Analytics

Project Coordination

Communication Skills

Leadership

Education

Engineering / Science / Healthcare Management degree

Tools

Analytics tools

Job description

Manager, Operations (MEC Ops and AMKSC Ops)

Institution: Tan Tock Seng Hospital

Family Group: Administration

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.

Reporting to the Senior Manager / Assistant Director (MEC Ops and AMKSC Ops), you will support the day-to-day operations of outpatient clinics, contributing to improvements in efficiency, patient flow, and service quality across Specialist Outpatient Clinics (SOCs).
You will work closely with clinic managers, nurses, and Patient Service Associates (PSAs) to identify operational gaps, implement process improvements, and ensure consistent service delivery standards across clinics.

What You will Do

• Clinic Operations Support: Assist in the management of day-to-day outpatient clinic operations, monitoring patient flow, resource deployment, and adherence to service standards, and escalating issues for resolution in a timely manner.
• Process Review & Improvement: Proactively identify inefficiencies in existing clinic workflows and standard operating procedures, and work with ground teams to design, pilot, and implement practical process improvements that reduce waste and improve turnaround times.
• Data Monitoring & Reporting: Maintain and analyse operational data, dashboards, and KPI reports to surface trends, highlight areas for improvement, and support evidence-based decision-making by the operations team.
• Project Participation & Coordination: Support the delivery of operational and digital/technology improvement projects, coordinating across teams to ensure milestones are met, issues are tracked, and outcomes are documented.
• Workflow Standardisation: Review and update standard operating procedures (SOPs) and work instructions to reflect process changes, ensuring consistency across clinics and supporting functions.
• Team & Stakeholder Coordination: Collaborate with clinic managers, PSAs, and administrative teams to drive ground-level adoption of process changes, providing guidance and follow-through to ensure improvements are sustained.
• Budget Awareness: Support cost monitoring activities within assigned clinics, flagging variances and contributing to cost-efficiency efforts under the guidance of senior operations staff.

What We're Looking For:

• Degree in Engineering, Science, Healthcare Management, or a related discipline, with at least 7 years of relevant experience, including some experience in a supervisory or team lead capacity
• Experience in healthcare operations or a service-oriented environment, with exposure to outpatient or clinic settings preferred
• Demonstrated interest or experience in process improvement methodologies (e.g., Lean, Six Sigma, or equivalent), with the ability to translate observations into actionable recommendations
• Comfortable working with operational data and basic analytics tools to generate reports and identify trends
• Experience supporting or coordinating projects, including those involving system or workflow changes
• Good communication and interpersonal skills, with the ability to work effectively with both clinical and administrative stakeholders
• Organised, detail-oriented, and self-motivated, with a strong sense of ownership and follow-through

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