Temporary Patient Service Associate (PSA) #HYN

Recruit Express Pte Ltd; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking friendly, proactive individuals to provide frontline assistance to patients at a healthcare facility. You will guide patients in using digital healthcare services and help them navigate the HealthHub app.

You will assist with self-registration and self-payment kiosks, educate patients on mobile payment options, and ensure a smooth, convenient experience when accessing digital services.

Qualifications

• Good communication and interpersonal skills.
• Comfortable assisting patients with basic digital applications and self-service kiosks.
• Prior customer service experience is an advantage.
• Able to commit to the required contract period.

Responsibilities

• Promote the HealthHub app and assist patients with downloading and accessing the application.
• Guide patients in using self-registration kiosks and self-payment kiosks.
• Educate patients on available mobile payment options.
• Provide general assistance and support to patients as required.
• Approach patients proactively to offer guidance and answer basic queries.
• Help ensure patients have a smooth and convenient experience when accessing digital services.

Skills

Communication skills

Interpersonal skills

Digital literacy

Customer service experience

Tools

Self-registration kiosks

Self-payment kiosks

HealthHub app navigation

Job description

Job Overview

We are looking for friendly and proactive individuals to provide frontline assistance to patients at a healthcare facility. This role is suitable for individuals who enjoy interacting with people and are comfortable guiding patients in using digital healthcare services.

Job Responsibilities

• Promote the HealthHub app and assist patients with downloading and accessing the application.
• Guide patients in using self-registration kiosks and self-payment kiosks.
• Educate patients on available mobile payment options.
• Provide general assistance and support to patients as required.
• Approach patients proactively to offer guidance and answer basic queries.
• Help ensure patients have a smooth and convenient experience when accessing digital services.

Requirements

• Good communication and interpersonal skills.
• Comfortable assisting patients with basic digital applications and self-service kiosks.
• Prior customer service experience is an advantage.
• Able to commit to the required contract period.

All information will be treated with confidentiality and we regret that only selected candidates will be notified.