Temporary Passenger Service Associate

SATS Ltd; Singapore; On-site; SGD 18,000 - 22,000; Full time

Job summary

SATS Ltd. is seeking a Temporary Passenger Service Associate at Terminal 4 in Singapore to assist passengers during peak periods. You will join a dynamic team and deliver friendly, efficient service.

Responsibilities include greeting passengers, guiding them through self-service kiosks and bag drops, and supporting inter-terminal transfers while maintaining safety and operations standards. The role requires flexibility to cover weekday nights, weekends and holidays, and a strong command of

Qualifications

• Customer-oriented individual with professional communication skills.
• Able to converse and write in English confidently.
• Willing to work 5 days per week including nights and holidays.

Responsibilities

• Greet passengers and ensure smooth departure processes.
• Assist passengers with Self-Service Kiosk and Auto Bag Drops.
• Assist with inter-terminal mobility and wheelchair handling as needed.
• Coordinate ground handling tasks during flight disruptions or irregular operations (IRROPs).
• Ensure adherence to safety, security and SOPs.

Skills

Customer service

English proficiency

Team player

Job description

Job Title: Temporary Passenger Service Associate

Job Location: Terminal 4

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

As a Temporary Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure during the year end peak. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Duties & Responsibilities

You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services. Your main roles and responsibilities involve:

• Customer-centricity in handling of passengers with empathy, professionalism and service excellence.
• Greeting passengers upon their arrival and ensuring a smooth departure process.
• Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops.
• Queuing combing and check excessive hand carry baggage at check-in counters and departure gates
• Render special assistance to passengers intra-terminal within terminal 4 or inter-terminal 4 to terminal 1,2, & 3 i.e. wheelchair handling for passenger with restricted mobility etc.
• Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities.
• Maintain full awareness of assigned flight schedules and statuses and gate changes.
• Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs).
• Any other ad-hoc duties assigned by your supervisor.

Key Requirements

• Fulfill 5 daily work per week including weekday night, weekends, public holidays, capped at 40 hours per week
• Customer oriented and a good team player.
• Able to converse and write in English confidently.
• Maintain professional decorum, grooming and communication at all times.