Customer Services Agent [Joining bonus of $5000 for Singaporeans and PRs]

SATS Ltd.; Singapore; Vor Ort; SGD 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Joining bonus (SGD 5,000)

Zusammenfassung

SATS Ltd. in Singapore seeks a passenger service associate to greet travelers and support them through the check-in process. You will assist passengers with special needs and ensure comfort in exclusive lounges, delivering proactive and friendly service across venues.

Requirements include 4 GCE N or 3 GCE O levels or NITEC, strong communication, and a cheerful, customer-focused mindset. Fluency in English and another language is preferred.

Qualifikationen

• Minimum 4 GCE N level credits or 3 GCE O level credits or NITEC.
• English pass.
• Polished communication and people skills.

Aufgaben

• Greet passengers on arrival and assist with check-in requests.
• Help passengers with special needs including mobility assistance and unaccompanied minors.
• Provide service in exclusive lounges at Changi Airport and meet/greet guests.

Kenntnisse

Customer service

Interpersonal skills

English proficiency

Second language

Ausbildung

GCE O/N levels or NITEC

Jobbeschreibung

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services: Your main roles and responsibilities involve:

Key Responsibilities

1. Greet passengers upon their arrival and ensure a smooth departure process. This includes checking in and managing various flight and customer requests

2. Assist passengers with special needs. This includes helping passengers with reduced mobility, non-English speaking passengers and unaccompanied minors

3. Provide customer service in exclusive premier lounges at Changi Airport which are designed to provide passengers with maximum comfort as they relax and unwind before their flights. This includes the provision of meet/greet services at the reception area and attending to the needs of lounge guests in a proactive manner.

• Joining Bonus of $5,000

• Do check with us the T&C

Key Requirement

• 4 GCE ‘N' level credits / 3 GCE ‘O' level credits / NITEC or equivalent, including a pass in English

• Pleasant with a cheerful disposition and good interpersonal skills

• Dynamic individual with service aptitude and willingness to go the extra mile

• Proficient in English and a second language for effective communication with international passengers