Patient Service Associate/ Customer Service Officer (Healthcare)

JobStudio Pte Ltd; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Good bonuses (AWS + VB)

Good benefits

Rotating shifts

Job summary

JOBSTUDIO PTE LTD is recruiting for hospital admin staff to register patients, manage appointments and admissions, handle billing, and coordinate with healthcare and finance teams. The role supports efficient patient flow and administrative duties across hospital departments.

Locations are Islandwide with office hours and rotating shifts. Applicants with minimum GCE O Levels are welcome; shortlisting may apply. EA license and personnel details are provided in the posting.

Qualifications

• Minimum GCE O Levels required.

Responsibilities

• Register patients, verify personal information, and manage appointments, admissions, transfers, and discharges.
• Provide frontline customer service by attending to patients' enquiries, answering phone calls, and ensuring smooth patient flow.
• Prepare and process patient bills, collect payments, issue receipts, and handle refunds in accordance with hospital policies.
• Process insurance claims, corporate billing, and healthcare financing schemes (e.g., Medisave, MediShield Life), ensuring billing accuracy.
• Maintain accurate patient records, update information in the hospital system, and ensure compliance with administrative and financial procedures.
• Liaise with healthcare professionals, finance teams, and other departments to support efficient patient care and perform other administrative duties as assigned.

Education

GCE O Levels

Job description

• Good bonuses (AWS + VB)




• Good benefits




• Locations: Islandwide




• Office hour/ 2 Rotating Shift/ 3 Rotating Shift

Job Description:

• Register patients, verify personal information, and manage appointments, admissions, transfers, and discharges.




• Provide frontline customer service by attending to patients' enquiries, answering phone calls, and ensuring smooth patient flow.




• Prepare and process patient bills, collect payments, issue receipts, and handle refunds in accordance with hospital policies.




• Process insurance claims, corporate billing, and healthcare financing schemes (e.g., Medisave, MediShield Life), ensuring billing accuracy.




• Maintain accurate patient records, update information in the hospital system, and ensure compliance with administrative and financial procedures.




• Liaise with healthcare professionals, finance teams, and other departments to support efficient patient care and perform other administrative duties as assigned.

Requirement:

• Minimum GCE O Levels

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828