Temp 1 Year - Senior Assistant Exec (Contact Centre Ops & Planning) ServiceSG

Public Service Division (Singapore); Singapore; On-site; SGD 38,000 - 48,000; Full time

Job summary

Public Service Division (Singapore) is driving Public Sector Transformation (PST). The role supports the ServiceSG Contact Centre team to streamline and integrate hotlines across the Whole of Government, serving 400+ citizen services as an outsourced shared service and enabling surge and crisis response.

You will assist on projects, test dashboards, support documentation and audits, and maintain asset registers while providing data to agencies in a fast-paced environment.

Qualifications

• Proficient in MS Office software.
• Strong sense of initiative and a positive attitude.
• Ability to work independently and is team oriented.
• Effective verbal and written communication skills, as well as good interpersonal and organising skills
• Attentiveness to details and nuances.
• Ability to meet tight deadlines and is comfortable with working in a fast-paced environment.
• Willingness to learn and the ability to adapt quickly to changing and challenging situations.

Responsibilities

• Assist BPs and ADs with project work.
• Testing upcoming dashboards and supporting reporting and billing verification.
• Editorial support on PowerPoint/documents and coordination with procurement for CC2 tender preparation.
• Support IVR testing and comparison with documents.
• Assist in extracting information for Annual Ops audit.
• Assist BPs to provide raw data to agencies.
• Maintain the asset register for laptops loaned to contact centre vendor.

Skills

Initiative

Independent worker

Team oriented

Verbal & written communication

Interpersonal skills

Organising skills

Attention to detail

Deadline-driven

Adaptability

Tools

MS Office

Job description

What The Role Is

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST).

What The Role Is

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). There are currently more than 100 hotlines across the Whole of Government (WOG). The Contact Centre team in ServiceSG aims to work with agencies who own these hotlines to streamline and integrate these contact centres, especially those that provide related services. The goal is to establish a central ServiceSG contact centre that can address the queries of citizens across over 400 citizen related services, serving as an "outsourced shared service" for selected agencies. The team will also support surges in contact centre call loads for key agencies during peak periods, and act as the crisis call centre in a national pandemic or crisis.

What You Will Be Working On

[Key Responsibilities]

• Assist BPs and ADs for projects work such as
• Testing of upcoming Dashboard and reporting and billing verification project
• Editorial support on ppt and documents and co-ordination with procurement for upcoming CC2 tender preparation
• Support team in IVR testing and comparison with documents
• Assist to support extract of information for Annual Ops audit exercise
• Assist BP to provide raw data to agencies
• Maintain the asset register for laptops loaned to contact centre vendor

What We Are Looking For

Our ideal candidate possesses the following:

• Proficient in MS office software
• Strong sense of initiative and a positive attitude
• Ability to work independently and is team oriented.
• Effective verbal and written communication skills, as well as good interpersonal and organising skills
• Attentiveness to details and nuances
• Ability to meet tight deadlines and is comfortable with working in a fast-paced environment
• Willingness to learn and the ability to adapt quickly to changing and challenging situations