[LTA-DPO] DEPUTY / ASSISTANT MANAGER, ERP OPERATIONS

Government Technology Agency (GovTech); Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Government Technology Agency (GovTech) in Singapore is seeking a dedicated ERP Call Support team member to manage day-to-day operations, ensuring high-quality customer service and effective stakeholder engagement. You will handle public feedback, respond to enquiries, and maintain comprehensive knowledge resources for ERP-related matters.

The role involves refining processes, preparing reports, and collaborating with multiple teams to deliver reliable ERP services within the Singapore Public

Qualifications

• Strong customer service and communication skills, both written and verbal.
• Ability to manage multiple enquiries and stakeholders effectively.
• Good analytical and reporting skills with attention to detail.
• Proficient in Microsoft Office (Word, Excel and PowerPoint).
• Meticulous with ability to translate technical concepts into easy to understand terminology.
• Strong passion for continuous learning and improvement.
• A proactive and team-oriented mindset with the ability to adapt in a dynamic operational environment.

Responsibilities

• Maintain and update operational documents, standard operating procedures, ISO documentation, user manuals, FAQs, and knowledge base resources.
• Monitor, analyse, and maintain operational statistics and performance metrics.
• Prepare management reports and support data-driven decision-making.
• Identify opportunities to improve service processes and customer experience.
• Support ERP operational activities and projects as assigned.
• Develop and maintain a strong understanding of ERP policies, procedures, systems, and operational requirements to ensure accurate and consistent information is provided to customers and stakeholders.
• Work closely with various teams to support the effective delivery of ERP services and operational initiatives.

Skills

Customer service

Communication

Multitasking

Analytical skills

Reporting skills

Detail-oriented

Teamwork

Proactive learning

Education

Any discipline welcomed

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

What the role is

You will be part of a dynamic team responsible for the day-to-day operations of the ERP Call Support function, playing a key role in delivering quality customer service and stakeholder engagement.

What you will be working on

Your primary responsibilities include managing feedback and enquiries from members of the public, as well as responding to queries from internal and external stakeholders on ERP-related matters. As part of the ERP Call Support Team, you will provide timely and accurate written responses, assist customers with their enquiries, and ensure a positive service experience.

• Maintain and update operational documents, standard operating procedures, ISO documentation, user manuals, FAQs, and knowledge base resources.
• Monitor, analyse, and maintain operational statistics and performance metrics.
• Prepare management reports and support data-driven decision-making.
• Identify opportunities to improve service processes and customer experience.
• Support ERP operational activities and projects as assigned.
• Develop and maintain a strong understanding of ERP policies, procedures, systems, and operational requirements to ensure accurate and consistent information is provided to customers and stakeholders.
• Work closely with various teams to support the effective delivery of ERP services and operational initiatives.

What we are looking for

Knowledge in any disciplines. We welcome fresh graduates to apply. Candidates with other qualifications and relevant working experiences will be considered.

• Strong customer service and communication skills, both written and verbal
• Ability to manage multiple enquiries and stakeholders effectively
• Good analytical and reporting skills with attention to detail
• Proficient in Microsoft Office (Word, Excel and PowerPoint)
• Meticulous with ability to translate technical concepts into easy to understand terminology
• Strong passion for continuous learning and improvement
• A proactive and team-oriented mindset with the ability to adapt in a dynamic operational environment

As part of the shortlisting process for the role, you may be required to complete a medical declaration and/or undergo further assessment.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.

Log on and take your first step towards a career that matters!