Telemarketing (Citibank), Analyst

AIA Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

AIA in Singapore is seeking a driven Telemarketing Analyst to maximise sales of financial products by engaging retail customers through call centre and online channels. You will work to meet individual and team quotas while upholding compliance and quality standards.

The role requires a minimum O level or higher and 2–5 years of outbound telemarketing or telesales experience in the financial sector. Strong interpersonal and communication skills are essential, with a professional,

Qualifications

• Minimum O level or higher.
• 2–5 years outbound call centre and/or telemarketing/telesales experience within the financial industry.
• BCP, PGI, HI certified (non-mandatory)

Responsibilities

• Perform telemarketing calls to leads provided by partners to achieve sales target.
• Understand the needs of the customers and recommend suitable products to them.
• Convert leads provided by partner to sales through telemarketing activities.
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

Skills

Interpersonal skills

Communication skills

Education

O level or higher

Job description

## Telemarketing (Citibank), AnalystApply: SG-Citi-Changi Business Park: Full time: Posted Today: JR-71559**Create connections that move people and business forward.** *At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.* *Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.* **About the Role** Responsible for maximising the sales of AIA products and services by selling directly to retail customers through infrastructures such as call centre (i.e. telemarketing) and online platform to meet individual / team quotas and AIA business objectives**WHAT YOU WILL DO:*** Perform telemarketing calls to leads provided by partners to achieve sales target* Understanding the needs of the customers and recommend suitable products to them* Convert leads provided by partner to sales through telemarketing activities* Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards**WHAT WE REQUIRE:*** Obtained a minimum of 'O' Level or higher.* Possess 2 - 5 years of prior outbound call centre and/or Telemarketing / Telesales experience within Financial Industry* BCP, PGI, HI Certified (non-mandatory)* Good interpersonal and communication skills*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*