Product Specialist, Telemarketing

Great Eastern; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

Great Eastern in Singapore is seeking a motivated individual to market personal line products to OCBC customers. The role involves converting leads through telemarketing and managing customer enquiries, ensuring high quality service throughout.

Candidates should have a minimum of GCE ‘O’ Level/Diploma. Those with a Certificate in General Insurance/BCP & PGI and strong interpersonal skills, particularly in Mandarin, will be preferred. Strong organization skills and a positive work attitude are essential.

Qualifications

• Minimum GCE ‘O’ Level / Diploma required.
• Certificate in General Insurance/BCP & PGI preferred.
• Proficient in Microsoft Office and AS400.

Responsibilities

• Convert leads from OCBC customers through telemarketing.
• Handle customer enquiries with confidence.
• Achieve sales targets set out by the business.

Skills

Excellent interpersonal skills

Proficient in Microsoft Office

Ability to speak Mandarin

Team player

Education

GCE ‘O’ Level / Diploma

Certificate in General Insurance/ BCP & PGI

Tools

AS400

Job description

Job Purpose

You will market personal line products to OCBC customers through outbound effort and handle inbound sales enquiries with high quality customer experience.

The Job

• Convert leads provided by bank to sales through telemarketing
• Handle customer enquiries with confidence
• Correspond with customers through emails
• Liaise with internal departments on policy fulfillment
• Achieve sales target set out by business
• Minimum GCE ‘O’ Level / Diploma
• Applicants with the Certificate in General Insurance/ BCP & PGI will be preferred
• Excellent interpersonal skills and ability to speak Mandarin will be an added advantage for Mandarin-speaking customers
• A good team player with ability to multitask and meets stringent service standards
• Well organized and systematic in work
• Keen to learn and positive work attitude
• Proficient in Microsoft office and AS400
• Meticulous in documentation and fulfillment work

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Work Locations

SG-GE Centre