Telecom BSS Business Analyst & Release Lead

WHALE CLOUD SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

WHALE CLOUD SINGAPORE PTE LTD is seeking a Business Analyst to support telecommunications system projects and ongoing enhancements. You will work with customers, business stakeholders and technical teams to translate business needs into functional requirements and support testing, deployment and post-launch operations.

The role involves requirements gathering, documentation, and analysis of telecom processes across CRM, billing and prepaid services, with emphasis on SIT/UAT, change requests and

Qualifications

• Degree in IT, CS, Engineering, Business or related discipline.
• At least 3 years of experience in business analysis or IT solution delivery.
• Experience with telecommunications BSS, particularly CRM, billing, payments or prepaid services.
• Ability to translate business needs into clear functional requirements and practical system solutions.
• Experience supporting SIT, UAT, change requests and production releases.
• Strong analytical, problem-solving, documentation and stakeholder management skills.
• Ability to work independently and coordinate across business and technical teams.
• Experience with legacy system migration, cutover and telecommunications transformation projects is a plus.

Responsibilities

• Gather, analyse and document business requirements through stakeholder discussions, workshops and reviews.
• Prepare business requirements documents, functional specifications, process flows and solution documentation.
• Analyse telecommunications business processes covering CRM, billing, payments, dunning and prepaid services.
• Assess change requests, identify system impacts and coordinate with solution architects, developers and testers on delivery.
• Review existing systems and support data migration planning, mapping and validation.
• Support SIT and UAT, including test scenario preparation, defect investigation and resolution tracking.
• Coordinate release activities, system cutover, go-live readiness and post-implementation support.
• Investigate production issues, assess business impact and work with technical teams to restore operations.
• Maintain requirements traceability, project documentation and stakeholder updates throughout the delivery lifecycle.

Skills

Business analysis

Stakeholder management

Requirements gathering

Documentation

Analytical thinking

Testing coordination

Education

Degree in IT/CS/Engineering/Business or related discipline

Job description

WHALE CLOUD SINGAPORE PTE LTD is seeking a Business Analyst to support telecommunications system projects and ongoing enhancements. You will work with customers, business stakeholders and technical teams to translate business needs into functional requirements and support testing, deployment and post-launch operations.

The role involves requirements gathering, documentation, and analysis of telecom processes across CRM, billing and prepaid services, with emphasis on SIT/UAT, change requests and